Optik TV service programming & rate updates

Learn about updates to your Optik TV service programming and rates.

Posted December 1, 2023 - ProSiebenSat.1 Welt channel turndown

Starting January 1, 2024, ProSiebenSat.1 Welt will no longer be offered on Optik TV. The channel will be removed from your account and any theme packs. No action is required on your part. 

If you were paying for ProSiebenSat.1 Welt as a standalone channel, you will no longer be charged for the channel moving forward. We apologize for any inconvenience this may cause. 

If you had selected ProSiebenSat.1 Welt as a channel in your Pick 5 package, it will be removed and replaced with another channel. You may change this to another channel in your Pick 5 package at any time through your My TELUS account.  

To learn more about the latest TV packages and channels, please visit telus.com/channels
.

To see an electronic copy of your TELUS Home Services bill or make changes to your account, please log in to My TELUS and select View bill details
 in the Home Services
 section.

Posted December 1, 2023 - German Entertainment and German Variety packaging changes

Starting January 1, 2024, the German Entertainment package will no longer be offered on Optik TV. The German Kino Plus TV station currently in the German Entertainment package will be moved into the German Variety package. 

Customers currently subscribing to the German Entertainment package will automatically have this pack swapped with the German Variety package. The German Entertainment package will be removed from your account and no action is required on your part.

Customers that already subscribe to both the German Entertainment and German Variety packages will have the German Entertainment pack swapped automatically for a different package at this time. The German Entertainment package will be removed from your account and no action is required on your part. You can swap this new package for another at any time through your My TELUS account.  

To learn more about the latest TV packages and channels, please visit telus.com/channels
.

To see an electronic copy of your TELUS Home Services bill or make changes to your account, please log in to My TELUS and select View bill details
 in the Home Services
 section.

Posted December 1, 2023 - Paramount Network channel turndown

Starting January 1, 2024, Paramount Network will no longer be offered on Optik TV. The channel will be removed from your account and any theme packs. No action is required on your part. 

If you were paying for Paramount Network as a standalone channel, you will no longer be charged for the channel moving forward. We apologize for any inconvenience this may cause. 

If you had selected Paramount Network as a channel in your Pick 5 package, it will be removed and replaced with another channel. You may change this to another channel in your Pick 5 package at any time through your My TELUS account.  

To learn more about the latest TV packages and channels, please visit telus.com/channels
.

To see an electronic copy of your TELUS Home Services bill or make changes to your account, please log in to My TELUS and select View bill details
 in the Home Services
 section.

Posted December 1, 2023 - Deutsche Welle channel turndown

Starting January 1, 2024, Deutsche Welle will no longer be offered on Optik TV. The channel will be removed from your account and any theme packs. No action is required on your part. 

If you were paying for Deutsche Welle as a standalone channel, you will no longer be charged for the channel moving forward. We apologize for any inconvenience this may cause. 

If you had selected Deutsche Welle as a channel in your Pick 5 package, it will be removed and replaced with another channel. You may change this to another channel in your Pick 5 package at any time through your My TELUS account
.  

To learn more about the latest TV packages and channels, please visit telus.com/channels
.

To see an electronic copy of your TELUS Home Services bill or make changes to your account, please log in to My TELUS 
and select View bill details
 in the Home Services
 section.

Posted October 4, 2023 - Calm turn down

As of October 31, 2023, Calm (channel 351) will no longer be offered by TELUS and you will not be able to access Calm and the Calm app as part of your Optik TV service. 

If you have Calm included as a theme pack within your TV bundle, it will be replaced with an alternative theme pack after October 31. At any time, you can swap out Calm with another theme pack through My TELUS. Normal billing will continue as scheduled.

If you have Calm as an add-on to your TV subscription, there is no action required and, as of October 31, 2023, you will no longer be billed for it. 

Please note
: Since you are billed one month in advance, you will see a partial credit for Calm on your November bill. The credit amount will depend on your bill cycle date. We apologize for any inconvenience this may cause. 

To learn more about the latest TV packages and channels, please visit telus.com/channels
.

Posted October 1, 2023 - ESPN Classic channel turndown

Starting November 1, 2023, ESPN Classic will no longer be offered on Optik TV. The channel will be removed from your account and any theme packs. No action is required on your part. 

If you were paying for ESPN Classic as a standalone channel, you will no longer be charged for the channel moving forward. We apologize for any inconvenience this may cause. 

If you had selected ESPN Classic as a channel in your Pick 5 package, it will be removed and replaced with another channel. You may change this to another channel in your Pick 5 package at any time through your My TELUS
 account.  

To learn more about the latest TV packages and channels, please visit telus.com/channels
.

To see an electronic copy of your TELUS Home Services bill or make changes to your account, please log in to My TELUS
 and select View bill details
 in the Home Services
 section.

Posted September 5, 2023 - VRAK channel turndown

Starting October 5, 2023, VRAK will no longer be offered on Optik TV. The channel will be removed from your account and any theme packs. No action is required on your part. 

If you were paying for VRAK as a standalone channel, you will no longer be charged for the channel moving forward. We apologize for any inconvenience this may cause.

To learn more about the latest TV packages and channels, please visit telus.com/channels
.

To see an electronic copy of your TELUS Home Services bill or make changes to your account, please log in to My TELUS
 and select View bill details
 in the Home Services
 section.

Posted May 1, 2023 - Optik TV® Combo rate increase

Starting June 2023, the regular monthly rate for the following Optik TV® combo packages will increase by $5:

3 Theme Packs
4 Theme Packs and 1 Premium
7 Theme Packs and 1 Premium
11 Theme Packs and 2 Premiums
22 Theme Packs and 2 Premiums

If you are currently in a service agreement that is rate-protected, your price is guaranteed and the $5 increase will not apply until the first bill after your term expires.

To see an electronic copy of your TELUS Home Services bill or make changes to your account, please log in to My TELUS
 and select View bill details
 in the Home Services
 section.

Posted May 1, 2023 - Optik TV® TELUS TV Digital Box rate increase

Starting June 2023, the regular monthly rental rate for the TELUS TV Digital Box rental will increase by $5.

If you are currently in a service agreement that is rate-protected, your price is guaranteed and you will receive an offsetting discount for the remainder of your term.

To see an electronic copy of your TELUS Home Services bill or make changes to your account, please log in to My TELUS
 and select View bill details
 in the Home Services
 section.

Posted May 1, 2023 - Optik TV® Cloud PVR rate increase

Starting June 2023, the regular monthly rate for Cloud PVR will increase by $5.

If you are currently in a service agreement that is rate-protected, your price is guaranteed and you will receive an offsetting discount for the remainder of your term.

To see an electronic copy of your TELUS Home Services bill or make changes to your account, please log in to My TELUS
 and select View bill details
 in the Home Services
 section.

Posted March 1, 2023 - Changes to OWN, Love Nature, Wild TV and Cooking Channels on VOD

Starting April 1, 2023, ‌video on demand (VOD) content for OWN, Love Nature, Wild TV and Cooking Channel will no longer be offered on Optik TV. 

The existing VOD content will be taken down and no new VOD content will be uploaded moving forward. Current subscribers to these channels will continue to be able to watch linear content through the Optik TV set-top box as well as through the TELUS TV+ app.

To learn more about the latest TV packages and channels, please visit telus.com/channels
. 

Posted February 28, 2023 - Upcoming changes to Teletoon and Cartoon Network

Due to recent channel provider changes, Teletoon West will be rebranding to Cartoon Network West, and Teletoon East will be rebranding to Cartoon Network East and Cartoon Network will be rebranding to Boomerang.

All changes will be effective starting March 27, 2023. If you’d like to make any changes to your TV packaging, you can do so any time by signing into your My TELUS account
.

To learn more about the latest TV packages and channels, please visit telus.com/channels
.

Posted February 9, 2023 - Important broadcasting update about the 2023 MLS Season

Due to provider changes, ‌MLS broadcasting rights on TSN have changed.

The 2023 MLS season starting February 25, 2023 will be available with Apple TV+ through their exclusive MLS Season Pass. If you have TSN only, select MLS games will be available to watch throughout the season. 

Note
: Subscribing to the MLS Season Pass with Apple TV+ will not impact your TV subscription and billing.

To learn more about the MLS Season Pass on Apple TV+, please go to the Apple TV+ MLS Season Pass page
.

Posted December 30, 2023 - Monthly rate update for Optik TV® theme packages

Starting March 2023, the regular monthly rate for some a la carte Optik TV® theme packages will increase between $1 and $8.

You can avoid the rate changes to a la carte theme packs by adding an Optik TV combo. Theme packs that are included inside an Optik TV combo are not subject to the theme pack rate increase and selecting a combo may provide you with additional content and greater value than your current selection. You can do this by logging into My TELUS and selecting Services
 in the Home Services
 section and select Change your Package
 to add a combo to your account. 

The following theme pack pricing will be changing:

Theme packs increasing $1:

Acorn TV
Adrenaline
Adventure & Beyond
Arabic Pack
Blockbusters
Cantonese Culture
Cantonese Favourites
Chinese CCTV & Beyond
Crave
Disney Time
Explore
Family Time
Favourite Films
Filipino Entertainment
Filipino Lifestyle
Filipino Movies
German Entertainment
German Variety
Hayu
Hollywood Suite
Italian Pack
Japanese Pack
Kids Time
Knowledge
Laughs & Cheers
Lifestyle & Beyond
Living
Mandarin Favourites
Mandarin Lifestyle & Culture
Mandarin Popular
Mandarin Variety
Medley
More News
More Sports
Nature & Civilization
News
News International
News North America
Portuguese Pack
Prime Time
Rural Outdoors Pack
Russian Pack
South Asian Cricket Pack
South Asian Entertainment
South Asian Favourites
South Asian Life
South Asian Lifestyle
South Asian Movie Time
South Asian News
South Asian Urdu Pack
South Asian Variety Pack
South Asian Zee Pack
Style & Culture
Super Channel Pack
Superstations
Time Shift
Ukrainian Pack
Variety
Vietnamese Pack
World & Beyond

Theme packs increasing by $2:

Amazon Prime

Theme packs increasing by $4:

Sportsnet & Beyond
TSN & Beyond

Theme packs increasing by $8:

Popular Sports
Ultimate Sports

To see an electronic copy of your TELUS Home Services bill or make changes to your account, please log in to My TELUS
 and select View bill details
 in the Home Services
 section and download the PDF of your monthly bill to view your bill messages. 

Posted December 30, 2022 - Optik TV® Essentials monthly rate update

You can get price protection on your Optik TV service and redeem loyalty offers for the next 2 years at your current rate by adding a new term.

Starting March 2023, the regular monthly rate for Optik TV® Essentials packages will increase by $3. 

If you are currently in a service agreement that is rate-protected, your price is guaranteed and the $3 increase will not apply until the first bill after your term expires.

To see an electronic copy of your TELUS Home Services bill or make changes to your account, please log in to My TELUS
 and select View bill details
 in the Home Services
 section and download the PDF of your monthly bill to view your bill messages. 

Posted December 5, 2022 - Openfit turn down

Starting January 31, 2023, Openfit will no longer be offered by TELUS. If you have Openfit included as a theme pack within your TV bundle, it will be replaced with an alternative theme pack after January 31. If you’d like to swap out Openfit with another theme pack, you can do so anytime by signing into your My TELUS account
. 

If you have Openfit outside of your TV bundle, the channel will be removed from your account on January 31, and you will no longer be billed for it. No action is required on your part. Please note
: Since you are billed one month in advance, you will see a partial credit for Openfit on your February bill. The credit amount will depend on your bill cycle date. We apologize for any inconvenience this may cause. 

To learn more about the latest TV packages and channels, please visit telus.com/channels
. 

Posted September 13, 2022 - Addik TV and Guangdong Southern TV rebranding channel updates

Posted September 1, 2022 - NetViet turn down

Starting September 30, 2022
, NetViet will no longer be offered on Optik TV. The channel will be removed from your account and any theme packs, and no action is required on your part. If you were paying for NetViet as a standalone channel, you will no longer be charged for the channel moving forward. We apologize for any inconvenience this may cause. 

To learn more about the latest TV packages and channels, please visit telus.com/OptikTVPackage
. 

Posted August 4, 2022 - Insight TV rebranding channel update

Posted August 1, 2022 - Optik TV You Pick and Favourites packages rate change

Starting October 1, 2022
, the regular monthly rates for the following Optik TV® Combo packages will increase by $5:

Favourites
Favourites Plus
Favourites Plus & Movies
You Pick 2
You Pick 6
You Pick 8
You Pick 8 & Movies
You Pick 15
You Pick 15 & Movies
You Pick 22
You Pick 22 & Movies

To see an electronic copy of your TELUS Home Services bill, please log in to My TELUS and select View bill details
 in the Home Services
 section.

Posted July 1, 2022 - Openfit app update

Posted April 14, 2022 - Turn down of select radio channels on Optik TV

Starting July 4, 2022, select local radio channels including 98.1 The Bridge Lethbridge (Channel 7087), CHAT 94.5 Medicine Hat (Channel 7091), and MY 96 Medicine Hat (Channel 7092) will no longer be offered on Optik TV. These channels will be removed from your account and any packs, no action is required on your part. You can still enjoy over 80 local radio channels included in your Optik TV subscription. We apologize for any inconvenience this may cause.

Posted Mar 31, 2022 - DIY Network Canada rebranding channel update

Posted March 2, 2022 - Russia Today, THT, and Channel One Russia Turn Down

As of Mar 2, 2022, Russia Today, THT, and Channel One Russia will no longer be offered on Optik TV. The channels will be removed from your account and any packs, and no action is required on your part. If you were paying for Russia Today, THT, or Channel One Russia as a standalone channel, you will no longer be charged for the channel moving forward. We apologize for any inconvenience this may cause. To learn more about the latest TV packages and channels, visit telus.com/optikTVPackage
. 

Posted December 24, 2021 - My Zen TV Turn Down

Starting January 31, 2022, My Zen TV will no longer be offered on Optik TV. The channel will be removed from your account and any packs, no action is required on your part. If you were paying for My Zen TV as a standalone channel, you will no longer be charged for the channel moving forward. We apologize for any inconvenience this may cause. To learn more about the latest TV packages and channels, visit telus.com/optikTVPackage
.

Posted December 1, 2021 - Ride TV Turn Down

Starting December 31, 2021, RideTV will no longer be offered on Optik TV. The channel will be removed from your account and any packs, no action is required on your part. If you were paying for RideTV as a standalone channel, you will no longer be charged for the channel moving forward. We apologize for any inconvenience this may cause. To learn more about the latest TV packages and channels, visit telus.com/optikTVPackage
.

Posted November 30, 2021 - Optik TV You Pick and Favourites packages rate changes

Optik TV You Pick packages rate change

Starting with your February 2022 bill, the regular monthly rate for the following Optik TV® Combo packages will increase by $3.

You Pick 6
You Pick 8
You Pick 8 & Movies
You Pick 22
You Pick 22 & Movies

If you are in a 2-year term, your price is guaranteed and the $3 increase will not apply until the first bill after your term expires.

Optik TV Favourites packages rate change

Starting with your February 2022 bill, the regular monthly rate for the following Optik TV® Combo packages will increase by $5.

Favourites
Favourites Plus
Favourites Plus & Movies

If you are in a 2-year term, your price is guaranteed and the $5 increase will not apply until the first bill after your term expires.

TELUS is committed to helping communities impacted by the recent BC floods. We have contacted customers in regions impacted by flooding and will be deferring any applicable rate increases for those customers.

Posted November 30, 2021 - Changes to Fairchild TV and GMA Pinoy

Starting from February 1st, 2022, the a la carte price for Fairchild TV Pack (Fairchild East & West) and GMA Pinoy will change from $10 to $12 for each channel. The change in price is due to increasing costs to provide these channels.

Customers with a “Theme Packs and Premium” combo where Fairchild TV or GMA Pinoy is their selected premium will not see a change in price to Fairchild TV or GMA Pinoy so long as they keep their combo. For customers with either Fairchild TV or GMA Pinoy as their $10 add-on, there will be no change in price.

For customers on our legacy packaging, including our “You Pick” combo packaging, consider upgrading your combo to one of our “Theme Packs and Premium” combos to avoid this price increase. Combo changes can be done at any time via My TELUS (or via telus.com/OptikTVPackage
)

TELUS is committed to helping communities impacted by the recent BC floods. We have contacted customers in regions impacted by flooding and will be deferring any applicable rate increases for those customers.

Posted November 9, 2021 - NFB app turn down on Optik TV

Posted October 28, 2021 - Changes to Crave on Demand, Crave + Movies + HBO name change

Changes to Crave on Demand

Due to a channel provider change, as of October 28, 2021, Crave On Demand will no longer be available for purchase as part of Optik TV. 
As your Optik TV subscription already includes Crave On Demand, your package will remain unchanged. There will be no impact to your monthly bill. No further action is required from you.
To learn more about the changes, visit telus.com/crave

Crave + Movies + HBO is now Crave

Due to recent channel provider changes, as of October 28, 2021 Crave + Movies +HBO has rebranded as Crave. There will be no content changes and no impact to the associated charge on your account. 
To learn more about the changes, visit telus.com/crave

Posted July 1, 2021 - Changes to the Netflix Premium Plan (updated August 12, 2021)

Starting November 1, 2021, a $4 surcharge will apply for Netflix Premium customers with a month-to-month Optik TV subscription. Netflix Standard, launching in late September 2021, will be available at no additional charge as part of select Optik TV packages.

To continue enjoying a Netflix Premium subscription at the current rate, month-to-month customers can sign up for a new Optik TV term and have their Optik TV and Netflix subscription price-protected for 24 months. They can also downgrade into Netflix Standard via Manage your channels
 at telus.com/MyTelus
 starting in late September 2021. Customers can freely switch between Netflix Standard and Netflix Premium through My TELUS at any time.

Customers currently on a term agreement with Netflix Premium will see the $4 surcharge apply at the end of their term.

Customers signing up for Netflix Premium for the first time before late September 2021 will receive the $4 surcharge, and are not eligible for price protection.

For a comparison between Netflix Premium and Standard, see below:

Posted March 22, 2021 - Changes to Family Jr, BBC First, Rev TV and theme pack name changes

As of April 29, 2021, select channels will be moved between theme packs. Customers currently subscribed to the former theme pack, and are not subscribed to the theme pack where the channel will be moved to, will lose access to these channels. Customers who lose access to these channels may resubscribe by managing their channels via My TELUS
.

*This was updated June 29, 2021. Customers with BBC First in Nature and Culture (Nature & Civilization) will not lose access to the channel. Going forward, BBC First will be located in the Variety theme pack.

In addition, on April 29, 2021, some theme packs will be renamed. There will be no impact to customers as a result of these name changes.

Posted February 17, 2021 - EWTN (Eternal World Television Network) rate change

On November 1, 2020, the cost of one of your individual channels, EWTN (Eternal World Television Network) on channel 874 increased to $5/month. Unfortunately, due to a human error, you were not notified of this change. We apologize for this oversight and to thank you for your understanding, we will be issuing a one-time $20 credit on your next bill to cover the cost of the past 4 months of this change, plus February and March of 2021.

As of April 1, 2021, the updated rate for EWTN will become permanent. The credit you are receiving refunds the difference between the old rate and the new rate between November 2020 until April 1, 2021.

Should you wish to make changes to your packaging or channels, please visit telus.com/OptikTV
 or log in to your My TELUS
 account.

Thank you for being a valued TELUS customer.

Posted February 11, 2021 - HIFI rebranding channel update

Posted February 1, 2021 - Optik TV package rate change & ongoing discount expiry

Rate increase

Starting with your April 2021 bill, the monthly rate for specific Optik TV plans will increase by $3. The monthly rate increase will apply to the following plans:

Essentials & 1 Premium
3 Theme Packs
4 Theme Packs & 1 Premium
7 Theme Packs & 1 Premium
15 Theme Packs & 2 Premiums
22 Theme Packs & 2 Premiums

If you are in a 2-year term, your price is guaranteed and the $3 increase will not apply until the first bill after your term expires. 

If you are not currently on a 2-year term and would like to keep your current rate for the next 2 years, please visit telus.com/optiktvrenewal
 to add a new 2-year term to your Optik TV and/or Internet plan.

Ongoing Discounts expiry

As of April 1, 2021, if you are currently in a month-to-month TV service agreement with an ongoing Promotional Discount or ongoing Optik TV Combo Discount, these discounts will expire. 

Month-to-Month customers may enter into a 2-year term to continue your current discount for 24 months. If you are in a 2-year term with the ongoing Promotional Discount or ongoing Optik TV Combo Discount, you will not be charged until the first bill after your term expires. 

Posted January 12, 2021 - Book TV and Fashion TV channel turndown

Book TV channel turndown

Starting February 22nd, 2021, Book TV will no longer be offered on Optik TV. The channel will be removed from your account, no action is required on your part. We apologize for any inconvenience this may cause. To learn more about the latest TV packages and channels, visit telus.com/optikTVPackage
.

Fashion TV channel turndown

Starting February 22nd, 2021, Fashion TV will no longer be offered on Optik TV. The channel will be removed from your account, no action is required on your part. We apologize for any inconvenience this may cause. To learn more about the latest TV packages and channels, visit telus.com/optikTVPackage
.

Posted November 04, 2020 - We are upgrading your experience

*Updated November 12, 2020

In order to upgrade the Optik TV browser experience from Flash to HTML5 as well as resolve some existing defects with the Optik TV app, we will be conducting some scheduled maintenance from November 9, 2020 to November 20, 2020. During this time, you may notice some minor issues with your Optik TV App On Demand experience and app settings, and you may be asked to log back in using your My TELUS credentials. 

Forgot your username or password? You can reset your username or password
 any time on the My TELUS login page.

Browser experience

If your Optik TV browser is still asking you to enable Flash, you may need to clear your cache and update your bookmarks. To clear your browser cache:

On Google Chrome, navigate to
Settings
→
Privacy and security
→
Clear browsing data
On Microsoft Edge, navigate to
Settings
→
Privacy & security
→
Clear browsing data
On Safari, navigate to
Safari
→
Clear history

Please ensure that you bookmark our new Optik TV Log In
 page

On Demand

If you purchase an On Demand video title, you may notice that it is not immediately available on your other Optik TV App devices. There may be up to a 1 hour delay before your On Demand title appears in the Purchases
 tab of your Optik TV App across all connected devices. 

If you are trying to access On Demand video titles for recently aired TV shows on networks that you subscribe to, you may notice a 1-2 day delay after airing before the titles are available to you on all of your devices. Please note that you will still be able to access these titles from 3rd party applications such as CTV Go, Global and Crave. 

If you pause your On Demand programming and attempt to resume later or on a different device, you may notice that you are not able to pick up where you left off. Selecting On Demand programming
 will allow you to fast forward. 

If you add a TV show or series to your favourites, this selection may be reset and you may need to re-add it after the maintenance period.

App settings

If you make changes to your language, closed captioning, described video or mobile network streaming settings, these may need to be reset after the scheduled maintenance period. 

Below are instructions on how to reset these settings for your Apple TV, mobile devices or browser.

Apple TV
:

Audio settings

From the home screen of your Optik TV app on Apple TV, navigate to Settings
 and scroll down to Audio settings to Enable or Disable Closed Caption (CC) and Described Video (AD)
.

iOS mobile devices
:

Streaming settings

From the home screen of your Optik TV mobile app, select ...More on iOS
 and scroll down to Streaming
 to enable or disable streaming over mobile networks. 

Please note
: When streaming Optik TV over a cellular network, regular data charges may apply. 

Accessibility settings

From the home screen of your Optik TV mobile app, select the ...More
 icon and scroll down to Accessibility to enable or disable Closed Captioning or Described Video
.

Browser and Android mobile
:

Accessibility

In the lower right-hand corner of the video playback screen, select the ^
 arrow to allow or disable closed captioning (CC) or described video (AD) where available. 

Login information

You may need to log back with your My TELUS username and password. 

Forgot your username or password? Please visit telus.com/MyTelus
 and select either Forgot email/Username
or password
?

Posted October 14, 2020 - Game Show Network channel update

As of November 17, 2020, the Game Show Network channel will be moving from the Medley theme pack to the Good Times theme pack. The initiative is taken to improve the content relevancy of the channels within each theme pack and bring more value to our customers. 

As a result, Optik TV subscribers of the Medley theme pack, who also don’t subscribe to Good Times theme pack or don’t have Game Show Network added as a-la-carte channel, will not be able to view the channel, unless they add the Good Times theme pack or the Game Show Network channel a-la-carte.

Good Times theme pack can be added as part of your Optik TV combo or as an a-la-carte for an additional $8/month. Alternatively, Game Show Network channel can be added as an a-la-carte channel.

To manage your Optik TV channels and theme packs, log in to My TELUS at telus.com/MyTelus
.

To learn about the great TV packages, please visit telus.com/OptikTVPackage
 or call in to 1-888-811-2323 and our agents will be more than happy to help.

Posted September 18, 2020 - $10 ongoing discount rate change

*Updated October 10, 2020

$10 ongoing discount rate change

As of November 1, 2020, if you are currently in a Month-to-Month TV service agreement with the $10 Promotional Discount or $10 Optik TV Combo Discount, the value of these discounts will decrease by $5, where the remaining $5 discount will expire in 12 months.

Month-to-Month customers may enter into a service agreement to receive a $10 discount for 24 months, replacing the $5 12-month expiring discount. Please call 1-888-811-2323 to add a new service agreement to your existing TV plan, or alternatively you can submit a request by *logging into your My TELUS account
. 

This offer is valid until January 31, 2021 and we will credit any increase applied on your bill if you add a new term by January 31, 2021.

If you are currently in a 24-month service agreement, with the $10 Promotional Discount or $10 Optik TV Combo Discount, at the end of your service agreement the $10 discount will expire. There will be no change to the discount value until that time.

To learn about the great TV packages, please visit telus.com/OptikTVPackage
 or call in to 1-888-811-2323 and our agents will be more than happy to help.

*Note
: Submitting through this link will renew both of your Internet and Optik service agreements. While it references internet service agreements, if you are a You Pick 6
 customer your account will be updated for Optik as well.

Posted June 30, 2020 - Iran TV Network update

Posted July 29, 2020 - 4K Wireless Digital Box rental increase

Starting September 12, 2020, the monthly rental rate for the 4K Wireless Digital Box will increase from $7 to $10. If you are receiving your Digital Box as a free rental, you will continue to receive it for free. 

Due to a technical billing error, some customers may currently have a $5/month rate for the 4K Wireless Digital Box. This will be corrected on September 12, 2020 to the $10/month rental rate. 

There will be no changes to the monthly rental rate for the 4K PVR, HD PVR or HD Wired and Wireless Digital Boxes.

Customers who are in service agreements receive 2 pieces of Optik hardware for free. For more information, please see telus.com/hardware
.

Posted June 1, 2020 - China Yellow River Channel turndown, Stingray rebranding update & Video on Demand bill processing error

China Yellow River Channel turndown

As of June 30, 2020, China Yellow River Channel will no longer be available on Optik TV. Customers who have subscribed to the channel will have their accounts updated to reflect the turndown of the channel.

Stingray rebranding update

Due to a recent channel provider change, Stingray Ambiance will be rebranding to Stingray Naturescape effective June 1, 2020. The channel name included in our packages and content has changed, but the channel number will remain the same. 

To learn more about our Optik TV® channels, please visit telus.com/channels
.

Video on Demand bill processing error

Due to a system error, customers on Optik TV may not have been properly charged for Video On Demand rentals on their Optik TV account. We have fixed the issue and any new rentals after April 1, 2020 will appear as ‘Video on demand adj.’ on the bill.

Posted February 28, 2020 - Stingray Classica Channel move & Stingray Juicebox update

Stingray Classica Channel move

Starting February 27, 2020, Stingray Classica will be sold as an ALC channel only and will be removed from all accounts. If you would like Stingray Classica, please subscribe to the channel as a stand-alone channel. To learn more about our Optik TV® channels, please visit telus.com/channels
.

Stingray Juicebox update

As of March 3, 2020, Stingray Juicebox will be changing to Stingray Country and will no longer be available on channels 650 and 9650. You can find the best of new country, bro-country, ‘90s country hits and pop country on Stingray Country on channel 583.

To learn more about our Optik TV® channels, please visit telus.com/channels
.

Posted February 6, 2020 - Big Magic International rebranding update

Posted December 6, 2019 - TVP Polonia channel update

Posted November 15, 2019 - WWE rate update

Posted November 5, 2019 - FYI Channel update & Stingray Classical Channel move

FYI Channel update

As of December 31st, 2019, the FYI channel will no longer be available due to a recent channel provider change. As such, this channel will no longer be available on its own or within the following packages:

Style & Culture Theme Pack

Stingray Classica Channel move

Starting November 1st 2019, Stingray Classica will be sold as an ALC channel. If you would like Stingray Classica, please subscribe to the channel as a stand-alone channel.

Posted November 4, 2019 - T+E update

Posted October 31, 2019 - TLN (Telelatino) channel update

Posted October 29, 2019 - Essentials channels packaging update

Posted September 17, 2019 - Theme pack & Essentials package rate update

Theme pack rate update

Beginning Oct 3, 2019, the regular price for your theme packs will increase by $1 each. Your theme packs within combos are unaffected. To learn more about the latest TV packages, please visit telus.com/OptikTVPackage
.

Essentials package rate update

Beginning Oct 3, 2019, the regular monthly rate for Essentials will become $40 for all customers. To learn more about the latest TV packages, please visit telus.com/OptikTVPackage
.

Posted September 17, 2019 - Comedy Gold channel, ATN HD channel, ATN Cricket channel, Sanjha TV channel, IFC channel & Cosmo TV channel update

Comedy Gold channel update

As of September 1, 2019, the Comedy Gold channel will no longer be available due to a recent channel provider change. As such, this channel will no longer be available on its own or within the following packages: 

Entertainment theme pack
Good Time theme pack

ATN HD channel update

Starting on September 19, 2019, ATN HD will be repackaged to another theme pack.  If you would like ATN HD, please subscribe to the South Asian Favourites theme pack or as a stand-alone channel. 

ATN Cricket channel update

Starting on September 19, 2019, ATN Cricket will be repackaged to another theme pack. It will be replaced by ATN HD. If you would like ATN Cricket, please subscribe to the South Asian Cricket Pack (available August 8th, 2019) or as a stand-alone channel. 

Sanjha TV channel update

Starting on September 19, 2019, Sanjha TV will be repackaged to another theme pack. If you would like Sanjha TV, please subscribe to the South Asian Variety Theme Pack (available September 19) or as a stand-alone channel.

IFC channel update

As of October 1, 2019, the IFC channel will no longer be available due to a recent channel provider change. As such, this channel will no longer be available on its own or within the following packages: 

Favourite Films theme pack
More Movies theme pack

Cosmo TV channel update

As of October 1, 2019, the CosmoTV channel will no longer be available due to a recent channel provider change. As such, this channel will no longer be available on its own or within the following packages: 

Lifestyle Extra theme pack
Style & Culture theme pack

Posted August 30, 2019 - Comedy is now CTV Comedy Channel, Space is now CTV Sci-Fi Channel, Gusto is now CTV Life Channel & Bravo is now CTV Drama Channel

Comedy is now CTV Comedy Channel

Effective September 12, 2019, the Comedy channel will now be the CTV Comedy Channel. The channel name included in your packages has changed but the channel number and content will remain the same. To learn more about our Optik TV® channels, please visit telus.com/channels
.

Space is now CTV Sci-Fi Channel

Effective September 12, 2019, the Space channel will now be the CTV Sci-Fi Channel. The channel name included in your packages has changed but the channel number and content will remain the same. To learn more about our Optik TV® channels, please visit telus.com/channels
.

Gusto is now CTV Life Channel

Effective September 12, 2019, the Gusto channel will now be the CTV Life Channel. The channel name included in your packages has changed but the channel number and content will remain the same. To learn more about our Optik TV® channels, please visit telus.com/channels
.

Bravo is now CTV Drama Channel

Effective September 12, 2019, the Bravo channel will now be the CTV Drama Channel. The channel name included in your packages has changed but the channel number and content will remain the same. To learn more about our Optik TV® channels, please visit telus.com/channels
.

Posted August 27, 2019 - NASA channel update

Posted August 22, 2019 - One: Get Fit Channel Update

Posted August 1, 2019 - English Premier League (EPL) soccer update

Due to loss of content rights, TSN and Sportsnet will not be broadcasting the 2019–20 English Premier League (starting August 9, 2019). To watch EPL, customers can sign up to DAZN at DAZN.com
 for $20 a month, or $150 a year, to stream the content via mobile devices and enjoy their first month for free.

Despite this loss of content, all efforts are being made to bring back the EPL to Optik during the 2019-20 season. Stay tuned for further updates.

Posted July 26, 2019 - Update to your Jeunesse Theme Pack

Posted July 25, 2019 - IFC Channel, CosmoTV Channel & Comedy Gold Channel update

IFC Channel Update

Due to content provider changes, as of September 30, 2019, IFC channel (#451 HD/#9451 SD) will no longer be available on Optik TV. If you ordered IFC as an individual channel, the associated charges will be automatically removed from your account. This channel will also be removed from the Optik TV Favourite Films theme pack.

To see the full selection of TELUS Optik TV channels and packs, visit telus.com/channels
.

CosmoTV Channel Update

Due to channel provider changes, as of September 30, 2019, CosmoTV channel (channel #335 HD/#9335 SD) will no longer be available on Optik TV. If you ordered CosmoTV as an individual channel, the associated charges will be automatically removed from your account. This channel will also be removed from the Optik TV Style & Culture theme pack.

To see the full selection of TELUS Optik TV channels and packs, visit telus.com/channels
.

Comedy Gold Channel Update

Due to content provider changes, as of August 30, 2019, Comedy Gold channel (#501 SD) will no longer be available on Optik TV. If you ordered Comedy Gold as an individual channel, the associated charges will be automatically removed from your account. This channel will also be removed from the Optik TV Good Times theme pack.

To see the full selection of TELUS Optik TV channels and packs, visit telus.com/channels
.

Posted April 15, 2019 - Optik TV® rate change

Effective May 27, 2019, the regular monthly rate for the following Optik TV® Combo packages will increase by $5.

You Pick 6
Favourites
You Pick 8
Favourites Plus
You Pick 8 & Movies
Favourites Plus & Movies
You Pick 22
You Pick 22 & Movies

To learn more about how the best TV keeps getting better, please visit telus.com/optiktvpackage
.

To see an electronic copy of your TELUS Home Services bill, log in to My TELUS
 and select View bill details
 in the Home Services section.

For questions about your TELUS Home Services, please contact us
.

Posted April 15, 2019 - FNTSY Sports Network is now GAME+

Posted March 1, 2019 - TMN Encore is now STARZ & Action will become Adult Swim

Posted February 26, 2019 - TSN & Beyond theme pack & More Sports theme pack update

TSN & Beyond theme pack update

Effective May 8, 2019, the TSN & Beyond theme pack will include Ride TV and MAVTV, and will no longer include beIN SPORTS and beIN Sports en Espanol. To learn more about our Optik TV® channels, please visit telus.com/channels
.

More Sports theme pack update

Effective May 8, 2019, Ride TV will no longer be available with the More Sports theme pack. To learn more about our Optik TV® channels, please visit telus.com/channels
.

Posted December 27, 2018 - World Fishing Network channel update

Posted February 20, 2019 - Peachtree channel update

Effective May 1, 2019, Peachtree will no longer be available in the following theme packs:

Good Times
Adventure
Favourites combo
Favourites Plus
Favourites Plus & Movies

The channel remains available with the Superstations and Entertainment theme packs. It can also be added to existing Optik TV® subscriptions as an individual channel.

To see the full selection of TELUS Optik TV channels and theme packs, visit telus.com/channels
.

For questions about your TELUS Home Services, please contact us
.

Posted February 5, 2019 - Turner Classic Movies channel update

Effective April 1, 2019, Turner Classic Movies will no longer be available in the following theme packs:

Entertainment Extra
Blockbusters

The channel remains available with the Favourite Films and More Movies theme packs. It can also be added to existing Optik TV® subscriptions as an individual channel.

To see the full selection of TELUS Optik TV channels and theme packs, visit telus.com/channels
.

For questions about your TELUS Home Services, please contact us
.

Posted January 2, 2019 - Optik TV® Combo packages rate changes

Posted November 1, 2018 - CraveTV is now Crave, TMN & HBO Canada with CraveTV theme pack & TMN Combo with CraveTV theme pack name change

CraveTV is now Crave

Due to recent channel provider changes, as of November 1, 2018, CraveTV (channel 411) will now be Crave. There will be no content changes and no impact to the associated charge on your account. To learn more about the changes, visit telus.com/crave

TMN & HBO Canada with CraveTV theme pack name change

Due to recent channel provider changes, as of November 1, 2018, the TMN & HBO Canada with CraveTV pack will now be called Crave + Movies + HBO. There will be no content changes and no impact to the associated charge on your account. To learn more about the changes, visit telus.com/crave

TMN Combo with CraveTV theme pack name change

Due to recent channel provider changes, as of November 1, 2018, the TMN Combo with CraveTV pack will now be called Crave + Movies + HBO with TMN Encore. There will be no content changes and no impact to the associated charge on your account. To learn more about the changes, visit telus.com/crave

Posted October 30, 2018 - BBC Kids channel update, Star Chinese and Star Chinese Movies channel updates & AMI channel update – PVR recordings

BBC Kids channel update

Due to channel provider changes, as of January 1, 2019, BBC Kids (channel 631) will no longer be available and will be removed from Kids Time and Family theme packs. To see our full channel and theme pack selection, visit telus.com/channels

Star Chinese and Star Chinese Movies channel updates

Due to channel provider changes, as of December 1, 2018, Star Chinese (channel 2845) and Star Chinese Movies (channel 2850) will no longer be available and will also be removed from the Mandarin and Mandarin Favourites theme packs. To see our full channel and theme pack selection, visit telus.com/channels

AMI channel update – PVR recordings

Due to programming changes, as of November 1, 2018, you will need to re-set your PVR to record any programs on AMI (channel 888). Programs previously recorded will not be impacted.

Posted September 27, 2018 - Changes to Sportsnet World Pack theme pack

Posted August 23, 2018 - Optik TV® equipment rental rate update

Starting on October 1, 2018, the regular monthly rental rate for an Optik TV 4K wireless digital box will increase by $2 per month.

There will be no change in rate for 4K wireless digital boxes that have been provided as a free rental.

To learn more about TELUS Optik TV, visit telus.com/optiktv

To see an electronic copy of your TELUS Home Services bill, log in to My TELUS
 and select View bill details in the Home Services section.

For questions about your TELUS Home Services, please contact us

Posted June 6, 2018 - Channel V Taiwan channel update

Due to recent content provider changes, as of June 30, 2018, Channel V Taiwan channel (2846 SD) will no longer be available on Optik TV. If you ordered Channel V Taiwan as an individual channel, the associated cost will stop being charged to your account. This channel will also be removed from the Mandarin Favourites and the Mandarin Pack theme packs.

Below is an alternative theme pack and various individual channels that offer Mandarin entertainment programs:

Phoenix (channel 2835)
Star Chinese Channel (channel 2845)
Star Chinese Movies (channel 2850)
Mandarin Pack theme pack

To see the full selection of TELUS Optik TV channels and theme packs, visit telus.com/channels
.

For questions about your TELUS Home Services, please contact us
.

Posted June 5, 2018 - Super Channel rebrand update

Super Channel 1 and Super Channel 2 have been rebranded to Super Channel Fuse and Super Channel Heart  & Home. You can still enjoy the same exclusive premium series, movies and sports you've come to love on Super Channel Fuse, but you can now enjoy feel-good entertainment featuring heartwarming series and movies for everyone in your home on Super Channel Heart & Home. There will be no changes to your bill or account.

Posted June 1, 2018 - Popular Sports Theme pack & Standalone Theme pack rate update

Popular Sports Theme pack rate update

Starting on August 1, 2018, the regular monthly subscription rate for the Popular Sports Theme pack on Optik TV will increase from $14 per month to $16 per month.

To see all of our channels and Theme packs, visit telus.com/channels
.

To see an electronic copy of your TELUS Home Services bill, log in to My TELUS
 and select View bill details
 in the Home Services section.

For questions about your TELUS Home Services, please contact us
.

Standalone Theme pack rate update

Starting on August 1, 2018, the regular monthly subscription rate for the following Theme packs on Optik TV will increase to $13 per month:

Adventure
Adventure Extra
Entertainment
Entertainment Extra
Family
Learning
Lifestyle
Lifestyle Extra
More Movies
Music
News
Popular Choices
Sports
Sports Extra
Sports Top Up
Time Choices

To see all of our channels and Theme packs, visit telus.com/channels
.

To see an electronic copy of your TELUS Home Services bill, log in to My TELUS
 and select View bill details
 in the Home Services section.

For questions about your TELUS Home Services, please contact us
.

Posted March 20, 2018 - Bloomberg TV Canada and BNN channel updates

Posted February 5, 2018 - VICELAND channel update

Due to content provider changes, as of March 31, 2018, VICELAND channel (#397 HD/#9397 SD) will no longer be available on Optik TV. If you ordered VICELAND as an individual channel, the associated charges will be automatically removed from your account. This channel will also be removed from the Optik TV Style  & Culture Theme pack.

To see the full selection of TELUS Optik TV channels and packs, visit telus.com/channels

Posted January 8, 2018 - Sundance channel update

Posted December 29, 2017 - Movies: Premium packs rate changes

Starting on March 2018 bills, the regular monthly subscription rate for the following two Premium packs on TELUS Optik TV will increase.

TMN  & HBO Canada with CraveTV will increase from $18 per month to $20 per month. If the cost of your package has been $20 per month, there will be no increase.

TMN Combo with CraveTV (including TMN Encore) will increase from $20 per month to $22 per month. If the cost of your package has been $22 per month, there will be no increase.

Log in to My TELUS
 to see an electronic copy of your TELUS Home Services bill and select Download/Print on your TELUS e.Bill page.

For questions about your TELUS Home Service, contact us

Posted December 29, 2017 - Kids Plus On Demand channel update

Posted December 20, 2017 - WWE Network rate change

Starting on February 2018 bills, the regular monthly rate for WWE Network on TELUS Optik TV will increase by $1 per month.

For details and to see how you might be affected by this rate change, please see the message included on your December 2017 and January 2018 bills.

Log in to My TELUS
 to see an electronic copy of your TELUS Home Services bill and select Download/Print
 on your TELUS e.Bill page.

For questions about your TELUS Home Service, please contact us
.

Posted August 31, 2017 - Optik TV rate change

The cost of providing TELUS Home Services continues to increase as we continue to upgrade our networks and services in both dense urban and remote rural areas across Canada, to keep our customers connected and maintain our world-class communications service.

As of September 12, 2017, the regular monthly rate for the following Optik TV theme packs will increase by $2 per month:

Adventure
Adventure Extra
Entertainment
Entertainment Extra
Family
Kids Plus On Demand
Learning
Lifestyle
Lifestyle Extra
More Movies
Music
News
Popular Choices
Sports
Sports Extra
Time Choice

As of September 12, 2017, the regular monthly rate for the following Optik TV combo will increase by $3 per month:

Select
Optimum
Platinum
Ultimate

For details on how you might be affected by this rate changes, please see the message included on your August and September bills. Log in to My TELUS
 to see an electronic copy of your TELUS Home Services bill and select Download/Print on your TELUS e.Bill page.

We’ve updated our Optik TV packaging to offer you more choice and flexibility. Visit telus.com/tvupdates
 to review your current packaging and help decide on the right package for you.

For questions about your TELUS Home Services, contact us
.

Posted August 1, 2017 - NFL Sunday Ticket and RedZone, Premium Sports Double Play & Premium Sports Triple Play

NFL Sunday Ticket and RedZone

Due to recent channel provider changes, as of September 7, 2017, NFL Sunday Ticket Channels: 1501-1516 (HD), 1601-1616 (SD) and Red Zone (channels 927 HD and 9927 SD) will no longer be available for the 2017 season. For customers with Auto-renew, your 2017 subscription will not be renewed and the associated charge will not be applied to your account.  

Due to recent channel provider changes, as of September 7, 2017, NFL Sunday Ticket Channels: 1501-1518 (HD), 451-464 (SD) and Red Zone (channels 927 HD and 9927 SD) will no longer be available for the 2017 season. For customers with Auto-renew, your 2017 subscription will not be renewed and the associated charge will not be applied to your account.

Premium Sports Double Play

Premium Sports Double Play will no longer be available for 2017. For customers with Auto-renew, your 2017 subscription will not be renewed and the associated charge will not be applied to your account. NHL Centre Ice will be available to order as an individual package in October 2017. To order, visit telus.com/premiumsports

Premium Sports Triple Play

Premium Sports Triple Play will no longer be available for 2017. For customers with Auto-renew, your 2017 subscription will not be renewed and the associated charge will not be applied to your account. NHL Centre Ice and NBA League Pass will be available to order as an individual package in October 2017. To order, visit telus.com/premiumsports.

Posted July 11, 2017 - Optik TV digital box updates

Over the next several weeks, TELUS will be making updates to your Optik TV digital box to improve performance and overall experience. Should your box be unresponsive, try rebooting either of the following:

Optik TV digita box
Gateway followed by the digital box

Once the upgrate is complete, you may notice some changes.

A green screen will appear, which means your digital box has been on standby for 4 hours or that you powered off your digital box.

This green screen will help you easily identify when the box is in standby mode
Standby mode ensures you can record programs while are asleep or away from home, and is designed to help you save on your energy bill
To continue watching, simple press the pwer button or OK button on your Optik TV remote

The widescreen standard option will be removed to provide your with the best Optik TV viewing experience for your TV screen size. This setting has been automatically adjusted to improve the look of programs on your TV.

You can go to your System setup
 on your TV to adjust your aspect ratio according to your prference. For full instructions, visit Setting your TV picture size and shape
.

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