Below are some tips that will help you get the best performance out of your TELUS Wi-Fi network.
Below are ways the number of connected devices/activities impact Wi-Fi:
Based on your internet plan, each connection is given a certain amount of capacity (called "bandwidth") to transmit data
Devices take turns transmitting data and the activity will determine how much data is transferred (i.e. browsing social media requires much less data than streaming HD video)
High speed plans allow devices to transmit data faster, enabling each device to get its turn quicker
Even though you may subscribe to a high speed TELUS Internet plan, your Wi-Fi device may only achieve a portion of the maximum speed of your plan.
Newer or higher-end devices are more likely to outperform older or lower-end devices. You may notice that some of your devices may perform faster on your Wi-Fi devices than others.
Connect your personal devices by Ethernet cable to your TELUS Wi-Fi modem where possible
For devices on Wi-Fi, you will find better performance the closer you are to your modem
Internet bandwidth works similar to the water in your pipes. Water is shared from the same pipe when running the dishwasher, the shower and the laundry machine. Similarly, when browsing the web, streaming video, playing games and uploading files all at once, your Internet speed may suffer if there is not enough bandwidth
If you experience significantly slow internet speed, consider upgrading to a faster speed plan
The internet speeds you can achieve will also vary based on the distance from the modem, along with other factors
Your modem will be able to provide coverage throughout your home. On average, maximum speeds and best coverage are achievable within 2,000 square feet around your modem. As you move into more distance coverage zones, your internet speeds will slow down.
Wi-Fi signals have a difficult time getting past solid materials and barriers inside your home, such as concrete, in-wall piping, heated flooring, appliances and mirrors
Avoid re-locating your modem as your technician has placed the modem in a location to provide the best coverage possible
More and more people are using Wi-Fi to connect to the internet at home. This means that your neighbors’ Wi-Fi signals may interfere with your connection.
Your modem will automatically adjust to optimize your connection. To further minimize this impact, you can get better Wi-Fi signals when you are closer to your modem.