Moving home with TELUS

TELUS account number

TELUS account PIN

The last 3 digits of your driver's licence or social insurance number, or your date of birth

Contact number during your move

Full addresses of where you’re moving from and to. (For rural addresses, please supply the rural civic or legal land description and/or the lot block and plan.)

Preferred disconnection and connection dates

Save any important voicemail messages

Bring only the TELUS equipment you need to your new address. Review the

moving equipment checklist

If you’re moving to an apartment or condo, make arrangements to give our technicians access to the telephone room on moving day. Someone over the age of 18 must be present during the entire installation

Place your TV(s) in the location where you would like them to be connected

If you are an existing TELUS Fibre customer, do not remove the white fibre equipment box installed when we connected your home to fibre

On the installation date, we will call to confirm your appointment

If you added new TELUS services, your

first post-move bill amount

may be greater than normal because it will include more than one month of services