I am unable to add the sensor to my TELUS SmartHome Security system
If you are unable to add your Motion Sensor (i.e. you tried adding the sensor multiple times already or more than 30 minutes has passed since removing the battery tab), try resetting your sensor by removing the cover of the device. Next, press and hold the yellow button that is next to the battery for about 10 seconds until the LED starts flashing red. This will reset the device and you can now re-add your sensor.
Where should I install my Motion Sensor?
Your Motion Sensor should be installed on a clean surface area inside your home. Make sure you wipe the location before installing your sensor. Other best practices include:
Keeping the sensor away from heat sources, air drafts and direct sunshine
The sensor should be mounted on a solid stable surface
The sensor will work at operating temperatures between -10° to 50°C
How do I install a pet shield for my Motion Sensor?
The Motion Sensor has a built-in pet shield that can ignore motions from pets that weigh up to 38 kg (85 lbs). If you have pets, leave the pet shield attached.
How to mount my Motion Sensor
To mount your Motion Sensor, follow the instructions below.
Mount the bracket on the wall
Align the detector with the bracket. Slide the detector upward till you hear a click
Press the tab at the bottom of the device and separate the cover from the base
Insert the battery. Pay attention to the polarity
Snap cover back onto base
Secure the Motion Sensor with the screw at the bottom
Align the detector with the bracket
Slide the detector upward until you hear a click
My Motion Sensor is failing the walk test
If you are testing your sensor using the TELUS SmartHome mobile app and the device is consistently failing to pass the walk test, it is possible that you entered an incorrect sensor ID at an earlier stage or that the sensor is malfunctioning.
Please call TELUS Technical Support at
1-855-255-8828
to resolve the issue and complete your installation.
