hayu on Optik TV

hayu is home to the best reality TV with over 275 shows and more than 7,000 episodes to choose from, all ad-free. These include hit series like Keeping Up With the Kardashians, The Real Housewives franchise, Vanderpump Rules and Below Deck along with shows you can only see on hayu, like Love Island, Made in Chelsea, The Simple Life, Watch What Happens Live, Love & Hip Hop and many more.

For new Optik TV customers, you can

sign up for Optik TV

and add hayu to your TV combo or as a standalone theme pack.

For existing Optik TV customers, simply sign-in to your

My TELUS

account. Make sure you are in the Optik TV tab which can be found at the top of the page, then select and follow the directions to customize a new package that includes hayu. You can create a

My TELUS account

if you do not have one.

Alternatively, you can

contact us

for support by phone, email, in-store or chat.

Once you've signed up hayu in your Optik TV package, you’ll receive an email with instructions on how to set up an account. Follow the instructions and log in to the

My TELUS

page.

After logging in, select and complete the steps to create an account. Refer to

for more details.

Once your hayu account is created, turn on your Optik TV and launch hayu on channel 336 or by pressing the button on your remote and select .

: If you have an hayu account outside of TELUS, please skip this section and proceed to

for customers who already have an active hayu account outside of TELUS.

When setting up hayu through My TELUS, you will be directed to the hayu website to create an account. Please follow the steps below:

If you have an hayu account outside of TELUS, you can choose one of the following options to include hayu as part of your Optik TV subscription:

Sign into hayu through the

hayu website

, navigate to and select button. Select to finish cancellation. You will receive an email from hayu once your cancellation has been confirmed.

After account cancellation, you can continue to access hayu content until the end of your bill cycle. To find out the end date of your bill cycle, go to > .

Once your bill cycle has ended, sign in to

My TELUS

and select under the Optik TV tab. Follow the instructions and you will be taken to the hayu webpage below. Select to proceed to the next step.

Select at the top right corner and use the email address previously registered with hayu to sign in. You will then get a welcome to hayu email to confirm you have successfully set up your hayu account through TELUS.

and

. When creating the hayu account, make sure to use an email address that is not tied to an existing hayu account.

Remember to cancel your existing hayu account to avoid continuously getting billed by hayu. To do so, sign-in hayu through the mobile app or

hayu website

, navigate to , hit the button and select to finish cancellation. You will receive an email from hayu once your cancellation has been confirmed.

To launch hayu: a. Press the button on your remote control and select or b. Tune to channel 336 and press

When launching hayu on Optik TV for the first time, you will be asked to pair your hayu account with the Optik TV Digital box. Here is how:

To exit the hayu app without signing out: Press the back or back/exit button and return to the channel you were previously watching.

To exit and sign out of hayu: When in the hayu app and browsing through the hayu library, navigate to located on top of the page and select . Then press the back or back/exit button on your remote to return to the previous channel. You will be required to pair hayu and Optik TV when next time you launch the hayu app.

When using hayu on Optik TV or your mobile devices, it will contribute to your data usage. High Definition (HD) content uses about 3GB per hour.

To subscribe to hayu, you need to be 18+.

You can set up parental PIN by logging in hayu website using a browser or via the hayu app on mobile and tablet devices. Go to under , switch on and enter a 4-digit PIN of your choice.

The cause of the double billing was due to signing up for hayu as part of your Optik TV package without cancelling your previous subscription with hayu.

Yes. You can either get hayu as part of your combo or "à la carte." Please refer to

for more details.

No, as long as your Optik TV service continues at your new address.

If you downgrade to Optik TV Essentials or Lite that do not include any theme pack or disconnect your Optik TV service, you’ll be notified by hayu via email that your subscription has been cancelled. To keep your hayu subscription outside of TELUS, you’ll be responsible for updating your payment method with hayu. TELUS will no longer manage your payment should you downgrade or cancel.

You can remove your hayu subscription through

My TELUS

(select ) or by

contacting us

. A confirmation email will be sent to you once the cancellation goes through successfully.

Once you've signed up you can watch hayu on your Optik TV Digital box, as well as on web at hayu.com and on mobile iOS App or Android App. Please note that iOS devices must be iOS10 at a minimum and Android must be 4.4 minimum.

See

hayu support

for more details on how to watch hayu across different devices.

Visit the

hayu support page

.