To begin your activation or installation process, please refer to the interactive guide below to identify your hardware configuration.
Instant activation
If your home has all the necessary TELUS equipment pre-installed, the fastest way to activate your services is through the TELUS Connect app. After successfully identifying your hardware configuration above, open the Connect app to begin your setup process.
Self-install
If your services require you to self-install hardware, please wait for it to arrive by mail - generally within 3-5 days of your order. For tracking information, refer to your shipment confirmation email.
Installation instructions will be included with your order. For additional resources and support, please visit: