To begin your activation or installation process, please refer to the interactive guide below to identify your hardware configuration.
If your home has all the necessary TELUS equipment pre-installed, the fastest way to activate your services is through the TELUS Connect app. After successfully identifying your hardware configuration above, open the Connect app to begin your setup process.
If your services require you to self-install hardware, please wait for it to arrive by mail - generally within 3-5 days of your order. For tracking information, refer to your shipment confirmation email.
Installation instructions will be included with your order. For additional resources and support, please visit: