Three steps to fix your picture & video message issues
Easy steps to fix most of your iOS or Android picture & video message issues
If you’re having issues sending or receiving message, check out these 3 easy steps.
Step 1: Restart your device
Most messaging issues can be fixed by simply restarting your phone. Similar to restarting a computer, a restart helps clear minor glitches often resolving various issues. So simply turning your phone off and on again may solve many issues. Also, if your device has a removable battery, remove the battery and put it back in before turning your phone on again.
Step 2: Make sure you have data service enabled and your device “data is turned ON”
Ensure you have network coverage
Ensure you have data services enabled, Picture & video messaging will
work over regular Wi-Fi
Ensure your device data is turned ON. To turn on device data:
Network & Internet
: If text messages work, but picture and video messages are failing, verify that your data is working by opening a web page.
Step 3: Check your device settings
Picture & video messaging may not work if you bring your own Android device to the TELUS network. Check the below settings to make sure your device can send and receive picture & video messages.
: The location of these setting may vary depending on which version of Android you are using. Generally