Transfer to TELUS PureFibre® today.

There’s no cost to transfer your services to TELUS PureFibre, and your monthly bill will remain the same.

Your home still needs to be connected

Your neighbourhood has received a service upgrade from the copper network to the PureFibre Network® that can support your home for generations to come.

With the arrival of TELUS PureFibre, the copper network is being retired. The transfer of your existing services from the copper network to TELUS PureFibre is mandatory and comes at no cost to you.

How to transfer

Book an appointment to transfer your services

Schedule a technician visit at a time that’s convenient for you.

We’ll run fibre to your home

Prior to your installation appointment, we’ll make sure a 100% fibre optic cable is connected to the exterior of your home. We will not enter your home at this stage, and you usually don’t need to be home at the time.

We’ll connect your services

On the scheduled day, a technician will transfer your services to the PureFibre Network – at no charge to you. Please ensure you’re home for this visit.

How your services will improve

TELUS PureFibre is the #1 internet technology for speed and reliability. Lightning-fast upload and download speeds mean high definition streaming, low latency in gaming, crystal clear video calls, and the power to share photos and videos faster than you can take them.

How we’ll connect your home to TELUS PureFibre

Your new fibre optic connection will typically be installed the same way your copper lines are currently connected, as shown below.

Overhead Access

The fibre from your nearest utility pole is extended to a small box we install on the side of your home or business.  

If there is a locked gate, dog(s) in the yard, or access is physically blocked, we’ll contact you to arrange access.

Buried Access

If an underground pathway already exists, we’ll use it. Otherwise, we’ll dig a pathway – which we’ll fully restore to its original condition.

If any disruption to your property is required, we’ll provide written details of the necessary work, and will only proceed once you’ve approved.

Combined Access

This method is a combination of Overhead and Buried access. You’ll have the fibre cable connecting partly overhead and partly underground.

Apartments and condos

If you live in a condo, we’ll work directly with your Strata to get connected to our TELUS PureFibre network.

Frequently asked questions