Steps to activate your upgraded email account

You’re almost there. If your email account has been upgraded, you have to now activate it in Google. Follow the step-by-step instructions using this interactive tool.

The process will take anywhere from 5 to 20 minutes depending on your specific setup.

Here’s what you will need:

  • Your TELUS email address. For a complete list of all your TELUS email addresses, go to My TELUS, select Internet and then Email
  • Your TELUS email password. If you don’t remember your TELUS email password, visit for information on how to reset it using My TELUS

Step 1: Sign in with your TELUS email credentials

  1. Go to
  2. Enter your TELUS email address and select Next

Step 2a: Select the screen you see after entering your email address

  1. Select 'Choose an account' below for the next steps if you see Screen A
  2. Select 'Enter your password' below for further instructions if you see Screen B on your device

Step 3: Accept Google's user terms and conditions

  • After reading Google’s terms and conditions, select Accept

Note: This is a technical requirement. TELUS’ terms of service will still apply to the use of your TELUS email account.

Step 4: Confirm your account recovery confirmation

  • Update or confirm your recovery information

This will help you to easily reset your password if you ever forget it. If you had already provided this information prior to your account upgrade in Webmail, simply confirm this information is still current

Step 5: Change your password

  • This step is required to meet our new security requirements.

Your setup is complete

Congratulations. Your upgraded TELUS email account is now activated.

Your email is now accessible on a web browser at Please bookmark this page for future access. If you use email programs or apps to access your email, you will need to complete some steps to get your email working on those programs. To do so, select the Setup guide button below. To continue to your personal Google account setup instead, select the Personal Google account button below:

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