Skip to contentSkip to search
  • Personal
  • Health
  • Agriculture & Consumer Goods
  • Social Impact
  • Support
    Support
    Support
TELUS Business
  • Security
  • My TELUS
  • Business deals
TELUS Business
Cart has 0 itemsCart
Support
Business TV
Fix an issue
Service issues
Problems with TV video signal

Problems with TV video signal

Below are steps that will help restore or improve your wireless digital box performance. Choose the one that best describes what you are experiencing.

Red X
Low or red signal strength
Connect or pair my digital box
Blue screen or snow
Black screen
Stuck on initializing
  • Problems with TV video signal
  • Blank channels
  • HDMI troubleshooting
  • Guide visible but no video
  • Freezing / Choppy image (wireless)
  • Error Messages on Optik TV
  • Reboot your digital set-top box
  • Lost recordings
  • Remote Control issues
  • Freezing / Choppy image (wireless)
Contact support

Search Support

SupportSupport
Find a storeFind a store
Contact usContact us
The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
Linkedin
Twitter
Facebook
Instagram
COMPANYAbout Us CareersInvestorsThe Network that gives backSustainabilityOur ImpactLegalUser TermsPrivacy / CookiesWireless Code, SimplifiedPolicies and Disclosures TELUS & CRTC Wireless Code
HelpAccessibilityTELUS Service StatusOrder StatusSecurity OTHER TELUS PROPERTIESCommercial Business (101+)TELUS HealthTELUS Agriculture
SupportSupport
Find a storeFind a store
Contact usContact us

TERRITORIAL ACKNOWLEDGEMENT

The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
About Us
Careers
Investors
The Network that gives back
Sustainability
Our Impact
Accessibility
TELUS Service Status
Order Status
Security
User Terms
Privacy / Cookies
Wireless Code, Simplified
Policies and Disclosures
TELUS & CRTC Wireless Code
Commercial Business (101+)
TELUS Health
TELUS Agriculture
Linkedin
Twitter
Facebook
Instagram
©2023 TELUS