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Optik TV
Managing your Business Optik TV
Problems with TV video signal

Problems with TV video signal

Below are steps that will help restore or improve your wireless digital box performance. Choose the one that best describes what you are experiencing.

Red X
Low or red signal strength
Connect or pair my digital box
Blue screen or snow
Black screen
Stuck on initializing

Getting started

  • Prepare for Business Optik TV installation
  • Purchase PIN
  • Download the Optik TV welcome kit

Learning

  • Requirements for 4K Optik

Troubleshooting

  • Set-top box warranty

Getting started

  • Program remote
  • Channel management
  • Customize Channel Guide
  • Subscribed channel view for Business Optik TV
  • Favourites list
  • Stingray
  • Purchase an additional or replacement remote

Learning

  • Check available PVR space
  • Record an episode or series on Optik TV
  • Cancel scheduled recordings
  • Modify your channel settings
  • Adjust the picture size and shape (aspect ratio) on your TV
  • Parental controls on Business Optik TV

Troubleshooting

  • Delete recordings
  • Reboot your digital set-top box
  • Error Messages on Optik TV
  • Remote Control issues
  • Troubleshoot your digital set top box
  • Blank channels
  • Problems with TV video signal
  • Freezing / Choppy image (wired)
  • HDMI troubleshooting

Interesting articles

  • Freezing / Choppy image (wireless)

Getting started

  • Watch your recordings
  • Watch On Demand
  • Access apps
  • Descriptive Video
  • Purchase On Demand movies via Own on Optik
  • Closed captioning on Optik TV
  • Onscreen guide from Optik TV explained
  • ICI TOU.TV on Optik TV (Quebec only)
  • Optik TV Home Screen feature
  • The Weather Network App on Optik TV

Learning

  • 4K Wireless digital box
  • 4K programs available on Optik TV
  • Browse TV On Demand and Kids Zone for free
  • Optik TV Restart feature
  • Optik TV Trending Now feature
  • Order a Pay Per View (PPV) event via Optik TV
  • Pause, Rewind or Fast Forward
  • Search the Interactive Program Guide on Optik TV
  • HDR (High Dynamic Range) explained
  • How to change your Optik TV digital box name

Troubleshooting

  • Guide visible but no video
  • Lost recordings
Contact support

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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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Find a storeFind a store
Contact usContact us

TERRITORIAL ACKNOWLEDGEMENT

The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
About Us
Careers
Investors
The Network that gives back
Sustainability
Our Impact
Accessibility
TELUS Service Status
Order Status
Security
User Terms
Privacy / Cookies
Wireless Code, Simplified
Policies and Disclosures
TELUS & CRTC Wireless Code
Commercial Business (101+)
TELUS Health
TELUS Agriculture
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