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Optik TV
Managing your Business Optik TV
Problems with TV video signal

Problems with TV video signal

Below are steps that will help restore or improve your wireless digital box performance. Choose the one that best describes what you are experiencing.

Red X
Low or red signal strength
Connect or pair my digital box
Blue screen or snow
Black screen
Stuck on initializing

Getting started

  • Prepare for Business Optik TV installation
  • Purchase PIN
  • Download the Optik TV welcome kit

Learning

  • Requirements for 4K Optik

Troubleshooting

  • Set-top box warranty

Getting started

  • Program remote
  • Channel management
  • Customize Channel Guide
  • Subscribed channel view for Business Optik TV
  • Favourites list
  • Stingray
  • Enable TELUS Internet and Optik TV with Easy connect
  • Purchase an additional or replacement remote

Learning

  • Check available PVR space
  • Record an episode or series on Optik TV
  • Cancel scheduled recordings
  • Modify your channel settings
  • Set or change picture size and shape (aspect ration)
  • Adjust the picture size and shape (aspect ratio) on your TV
  • Parental controls on Business Optik TV

Troubleshooting

  • Delete recordings
  • Reboot your set-up Box
  • Error Messages on Optik TV
  • Remote Control issues
  • Digital Box Not Working
  • Blank channels
  • Problems with TV video signal
  • Freezing / Choppy image (wireless)
  • Freezing / Choppy image (wired)
  • HDMI troubleshooting

Getting started

  • Watch your recordings
  • Watch On Demand
  • Access apps
  • Descriptive Video
  • Purchase On Demand movies via Own on Optik
  • Closed captioning on Optik TV
  • Onscreen guide from Optik TV explained
  • ICI TOU.TV on Optik TV (Quebec only)
  • Optik TV Home Screen feature
  • The Weather Network App on Optik TV

Learning

  • 4K Wireless digital box
  • 4K programs available on Optik TV
  • Browse TV On Demand and Kids Zone for Free
  • Optik TV Restart feature
  • Optik TV Trending Now feature
  • Order a Pay Per View (PPV) event via Optik TV
  • Pause, Rewind or Fast Forward
  • Search the Interactive Program Guide on Optik TV
  • HDR (High Dynamic Range) explained
  • How to change your Optik TV digital box name

Troubleshooting

  • Guide visible but no video
  • Lost recordings
Contact support

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