No dial tone on your Office Phone (landline)

If the issue is on a single set, you first need to identify if the issue is caused by the phone, the phone jack or the phone cable. Try the following steps, checking for a dial tone after each step:

1. Connect the phone using a different phone cable

   • If the dial tone returns, the cable is defective and will need to be replaced

2. Connect the phone to a different jack

   • If the dial tone returns, the original phone jack is defective. Request a technician by contacting TELUS through chat or over the phone

3. Connect a different phone to the original jack

   • If the dial tone returns, the original phone is defective and will need to be replaced

If none of your business devices have a dial tone and there are no outages in your area, the issue is likely with the lines on site. You can perform the following steps to try to force a line reset:

1. Disconnect all equipment (including fax machines, modems, splitters, etc.) from every phone jack 

2. Leave everything unplugged for at least 60 seconds

3. Connect your most basic telephone, preferably a corded one

4. Check for dial tone. If the dial tone returns, reconnect your equipment one piece at a time and check for dial tone after each addition

5. If you lose dial tone again, unplug the most recently connected piece of equipment from the jack. It’s likely causing the issue and you may want to have it checked

6. If the issue continues, contact TELUS through chat or over the phone to request a technician