No dial tone on your Office Phone (landline)

How to find the reason your landline has no dial tone

Before you begin

  • Make sure there are no outages in your area by consulting the service status page

  • Make sure that your telephone is not off the hook. If you have multiple phones, verify that they are all connected properly, hung up and that the cables are firmly engaged

  • If you are using a cordless telephone, make sure that the battery is charged and the base is plugged in

  • Make sure that your other devices (answering machine, fax, computer modem, alarm system) are plugged in 

  • Undo any recent change in the office, such as furniture arranging, a new fax machine or satellite receiver

Follow these steps if there is no dial tone on one or multiple devices:

Important note

If all the devices connected to your landline are affected, degraded copper wires connecting your business to the phone network may need replacing. Please contact support.

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