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Blue screen or snow
Blue screen or snow
My TV has no video
Snow
Check a different channel to verify if the problem is only with that channel
Check the cable to make sure it is securely attached
Reseat the cable
Turn the TV and your digital box off
Turn the TV on first, then turn on the digital box
Reboot the digital box
Blue screen
Check which video or HDMI port your STB uses to connect to your TV
Use your remote control (source/input button) to ensure the TV is set for the correct video port
If the wrong input is selected move through your TV's input sources to the right choice. For example HDMI 1, HDMI 2 etc.
Note
: Restarting or resetting your equipment may only provide a temporary fix to your problem. If you find the issue reoccurs
contact us
in order for us to identify and fix the root cause of your problem.
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