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Personal Support page.
Stuck on initializing — For TELUS Business customers
My TV has no video
If your wired digital box is stuck on initializing follow these steps to restore or improve your service
If your wireless digital box is stuck on initializing follow these steps to restore or improve your service.
Confirm what equipment you have
Identify whether you have a T3200 or wireless access point and use the troubleshooting steps associated with your device.
Note
: Restarting or resetting your equipment may only provide a temporary fix to your problem. If you find the issue reoccurs
contact us
in order for us to identify and fix the root cause of your problem.
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