Modem, TV and wireless digital box are powered on. The HDMI cable is securely connected to the wireless digital box and TV. TV is on the correct HDMI input.
Confirm your Wi-Fi is working using another wireless device. If Wi-Fi is working, adjust the location of the wireless digital box and modem to shorten the distance between the devices. Try to minimize the barriers between your WAP and wireless digital box; barriers include walls, floors and metal (e.g. heating ducts). The wireless digital box signal strength indicator should have at least 4 bars for optimal TV performance.
If signal strength does not improve, reboot your modem by unplugging the power source for 10 seconds. Allow for 2 minutes for TV to be restored.
Note : If the problem persists, reboot your wireless digital box.
| Modem, TV, WAP and wireless digital box are powered on. The HDMI cable is securely connected to the wireless digital box and TV. TV is on the correct HDMI input.
Confirm your Wi-Fi is working using another wireless device. Ensure the switch on the back of the WAP is switched to ‘AP.’ If Wi-Fi is working, adjust the location of the wireless digital box, WAP and modem to shorten the distance between devices. Try to minimize the barriers between your WAP and wireless digital box; barriers include walls, floors and metal (e.g. heating ducts). The wireless digital box signal strength indicator should have at least 4 bars for optimal TV performance.
If signal strength does not improve, reboot your WAP and modem by unplugging the power source for 10 seconds. Allow for 2 minutes for TV to be restored.
Note : If the problem persists, reboot your wireless digital box.
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