Make a business bill payment arrangement
How to set up a payment plan and payment notifications for your overdue balance
If you’re unable to do so, you may be able to avoid service disconnection by making a payment arrangement so as to pay your bill at a later date.
If your account has already been disconnected, once we’ve received your payment arrangement online, we’ll restore your service quickly – typically within an hour. Make sure you turn your phone off and on again to reactivate it. A reconnection fee will still apply.
Make sure to verify your text or email inbox as
you may have already received an email or text message
with the links to make a payment arrangement.
If you have not, you can follow any of the methods below.
Make a payment arrangement through our chat
The fastest way to payment arrangement is with TELUS Assist:
Start
TELUS Assist
(or click the TELUS Assist icon found on the page)
Select the following options to initiate the Virtual Assistant
Are you an existing TELUS Business Customer?
How can we help you?
Changing features, billing and other account inquiries
What services can we help you with?
Example
: Business mobility services, etc.
(If you selected mobility) Is your question related to roaming passes?
Enter your name, email address and contact number
Type
Make a payment arrangement
The Virtual Assistant will offer you several choices. Choose the one that best suits your needs
Making a payment arrangement using My TELUS online portal
To see if you’re eligible to make a payment arrangement online:
Log in to
My TELUS
and select the
Billing
tab (or you can view it from your Overview page)
If you're eligible*, you'll see a link to
Make a payment arrangement
Select your preferred payment choices
*If your account is over 60 days late, the system will then load up the option to make a payment arrangement.
If you do not see the option, it is possible that you may not need to make a payment arrangement.
If you believe you do, proceed to contact us as seen under
Make a
payment arrangement by phone.
Make a payment arrangement by phone
You'll need your TELUS PIN number when using this method.
1. Call
For Mobility Services
1-800-777-1888
from any phone
#227
from your TELUS mobility phone.
For Business Wireline and other services:
1-888-811-2500
for Business Wireline and other services
310-2500
from your TELUS wireline phone
2. Say or Press
1
to select
English
3. Say or
Press 4
for
Payment Arrangements
(if you are eligible and if your account is behind in payments)
4. Make your deferred payment choices.
Make a payment arrangement using the My TELUS mobile app
1.
Log in to the My TELUS app
on your handset using the username and password required for telus.com/mytelus.
2. A prompt should request you to:
This link redirects you to the
Make a payment
screen.
A screen to set up a payment arrangement will appear, along with payment instalment option.
3.
Select your preferred option
Note:
If this option does not appear, your account is not eligible for self-serve payment arrangements or your account may be affected.
Make sure to respect the payment arrangement you have made.
If you miss your payments, your service may be disconnected and you’ll be subject to a reconnection fee.
Please note that making a payment arrangement does not prevent late fees. Your credit rating may also be affected.