Make a business bill payment arrangement

How to set up a payment plan and payment notifications for your overdue balance

If you have missed your bill payment and have an overdue balance, you still have payment options. The best option of course is to pay your bill immediately
 and report it using self-serve
. 

If you’re unable to do so, you may be able to avoid service disconnection by making a payment arrangement so as to pay your bill at a later date.

If your account has already been disconnected, once we’ve received your payment arrangement online, we’ll restore your service quickly – typically within an hour. Make sure you turn your phone off and on again to reactivate it. A reconnection fee will still apply.

Make sure to verify your text or email inbox as you may have already received an email or text message 
with the links to make a payment arrangement. 

If you have not, you can follow any of the methods below.

Make a payment arrangement through our chat

The fastest way to payment arrangement is with TELUS Assist:

Start
TELUS Assist
(or click the TELUS Assist icon found on the page)
Select the following options to initiate the Virtual Assistant
- Select
  I’m a Business Customer
- Are you an existing TELUS Business Customer?
  Yes
- How can we help you?
  Changing features, billing and other account inquiries
- What services can we help you with?
  Example
  : Business mobility services, etc.
- (If you selected mobility) Is your question related to roaming passes?
  No
Enter your name, email address and contact number
Type
Make a payment arrangement
The Virtual Assistant will offer you several choices. Choose the one that best suits your needs

Making a payment arrangement using My TELUS online portal

To see if you’re eligible to make a payment arrangement online:

Log in to
My TELUS
and select the
Billing
tab (or you can view it from your Overview page)
If you're eligible*, you'll see a link to
Make a payment arrangement
Select your preferred payment choices
Click
Submit

*If your account is over 60 days late, the system will then load up the option to make a payment arrangement. 

If you do not see the option, it is possible that you may not need to make a payment arrangement. 

If you believe you do, proceed to contact us as seen under Make a
payment arrangement by phone.

Make a payment arrangement by phone

You'll need your TELUS PIN number when using this method.

1. Call 

For Mobility Services
- 1-800-777-1888
  from any phone
- #227
  from your TELUS mobility phone.
For Business Wireline and other services:
- 1-888-811-2500
  for Business Wireline and other services
- 310-2500
  from your TELUS wireline phone

2. Say or Press 1
 to select English

3. Say or Press 4
 for Payment Arrangements
 (if you are eligible and if your account is behind in payments)

4. Make your deferred payment choices.

Make a payment arrangement using the My TELUS mobile app

1. Log in to the My TELUS app
 on your handset using the username and password required for telus.com/mytelus.

2. A prompt should request you to:

Pay bill in full
- This link redirects you to the
  Make a payment
  screen.
Make an arrangement
- A screen to set up a payment arrangement will appear, along with payment instalment option.

3. Select your preferred option

4. Click Submit

Note: 
If this option does not appear, your account is not eligible for self-serve payment arrangements or your account may be affected.

Make sure to respect the payment arrangement you have made. 

If you miss your payments, your service may be disconnected and you’ll be subject to a reconnection fee.

Please note that making a payment arrangement does not prevent late fees. Your credit rating may also be affected.

Did this article solve your problem?

Yes

Reset your Personal Identification Number (PIN)

Forgot your account PIN? No worries! You can reset it on My TELUS anytime.

Change your billing address

Learn how to change your TELUS Mobility or TELUS Business billing address using My TELUS.

Set up pre-authorized payments with My TELUS Bill Analyzer

Learn how to configure pre-authorized payments through Bill Analyzer

Add a credit card or bank account in My TELUS Bill Analyzer

Learn how to add a credit card or bank account to My TELUS Bill Analyzer to pay your monthly bill

Learn about accessibility at TELUS

Make a business bill payment arrangement

Make a payment arrangement through our chat

Making a payment arrangement using My TELUS online portal

Make a payment arrangement by phone

Make a payment arrangement using the My TELUS mobile app

Did this article solve your problem?

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