Select the checkbox for each statement you wish to pay.
Select
Pay
.
Select your
Payment Method
,
Payment Amount
and
Payment Date
from the available drop-down menus.
Note
: You can add a payment method by selecting
Add bank account
or
Add credit card
.
Select the checkbox to accept payment terms and conditions.
Select
Pay Statements
.
Pay with TELUS Assist
Locate the TELUS Assist icon on your screen:
Once in the chat, type "Pay my bill" or "Set up Pre Authorized payment" and the Virtual Assistant will help point you in the right direction.
Pay over the phone
To pay over the phone using
IVR
(Interactive Voice Response), call
310-2255
and select the option to make a payment with your credit card.
Using our self-serve IVR, you can also:
Check your account balance
Add/change pre-authorized payment details
Notify us of a payment
Set up or update pre-authorized payments
Once you’ve set up pre-authorized payments, you’ll never have to worry about paying your bill on time. You can make your payments by credit card, Visa Debit or through your bank account:
It may take up to one full billing cycle for pre-authorized payments to take effect. If you have a balance due, we recommend that you make a one-time credit card payment to avoid late charges.
Log into your bank’s website or call their telebanking number.
The payee name for Home Solutions is
TELUS Communications
The payee name for Mobility is
TELUS Mobility.Mobilite
Note
: You'll need your TELUS account number, found on your bill or Client Service Agreement.
Pay by cheque or money order
Please ensure to write the account number* associated with the payment on the front of the cheque or money order (one cheque/money order per account number).
Ensure the cheque or money order is made out to:
TELUS Mobility.Mobilite
for Business Mobility Services
TELUS Communications Inc
for Business Wireline and other business services
You can find the best addresses to send your cheque or money order to in the following tables:
Business Mobility Services
If you live in:
Please send to:
AB, BC, MB, SK
All territories (NU, YT, NWT)
TELUS Mobility
P.O. Box 8950
Station Terminal
Vancouver, BC
V6B 3C3
ON, NS, NB, PE, NF
Overseas
TELUS Mobility
P.O. Box 5300
Burlington, ON
L7R 4S8
QC
TELUS Mobilité
Case postale 11049
Succ/Centre Ville,
Montréal, QC
H3C 4Y5
Business Wireline and other business services
If you live in:
Please send to:
AB, BC, MB, SK, ON, QC, NS, NB, PE, NF
All territories (NU, YT, NWT)
Overseas
TELUS Communications Inc
PO BOX 7575
VANCOUVER BC
V6B 8N9
Notes
:
Allow 7 business days for mail delivery and processing time when Canada Post is not experiencing delays
Once the mailed payment is received by TELUS, it will be processed and applied to your account within 24 hours
: This is a service that is provided by Canada Post and as such, the fees are at their discretion. Be advised that fees cannot be waived or credited by TELUS.
Pay at your bank
You can pay your bill at your local bank or financial institution. Please present your bill or remittance slip, and allow 5 days for payment to be processed.
), along with a valid picture ID at your local TELUS branch.
Note
: You must be the account manager in order to proceed in store. The agent in store will not be able to call the account owner to validate the information. The authourized names must be on file before paying in store.
Make a business bill payment arrangement
If you have missed your bill payment and have an overdue balance, you still have payment options. The best option of course is to pay your bill immediately and