Apple Live Voicemail

Learn more about Apple Live Voicemail available for iPhone users with iOS 17

Apple introduced Live Voicemail in iOS 17 in September 2023. Live Voicemail gives users the ability to see real-time transcription as someone leaves a voicemail, and the opportunity to pick up while the caller is leaving their message. It is a device feature and the transcription is handled on-device and remains entirely private.

When Live Voicemail is turned on, some customers may experience problems using their existing TELUS voicemail services.

Difference between TELUS Voicemail and Apple Live Voicemail

Features	TELUS Voicemail	Live Voicemail	Tips
Device compatibility	All	iPhone XS / XS Max / XR iPhone 11 / 11 Pro / 11 Pro Max iPhone 12 / 12 mini / 12 Pro / 12 Pro Max iPhone 13 / 13 mini / 13 Pro / 13 Pro Max iPhone 14 / 14 Plus / 14 Pro / 14 Pro Max iPhone SE 2 / SE 3
Network support	Domestic/Roaming	Domestic only
Language support	English/French	English only
Personal greetings	Supported	Not supported	If your recorded personal greeting is important to you, you may consider either turning off Apple Live Voicemail or subscribing to Visual Voicemail to ensure your callers will always hear your personal greeting.
Personal password	Supported	Not supported
Voicemail to Text	Supported	Not supported	For the Voicemail to Text feature to work, turn off Apple Live Voicemail on the device.
Instant Voicemail	Supported	Not supported	For the Instant Voicemail feature to work, turn off Apple Live Voicemail on the device.
Visual Voicemail	Supported	Better user experience for Visual Voicemail users	You may subscribe to Visual Voicemail for better user experience
Storing messages	Option to continue to save messages	Stored on device

Compatible devices

Mobile network coverage

Language support

Recorded personal greetings

Apple Live Voicemail does not support personal greeting. So if you do not subscribe to Visual Voicemail, your caller will hear a standard Apple Live Voicemail greeting when calling, and the recorded personal greeting from your regular TELUS voicemail will not be heard by your caller as well.

If you have subscribed to Visual Voicemail, you can record your personal greeting in the Apple Visual Voicemail app. This recorded personal greeting will be heard by your caller whether your iPhone is powered on or off.

Tip: 
If your recorded personal greeting is important to you, you may consider either turning off Apple Live Voicemail, or you may subscribe to Visual Voicemail
 to ensure your callers will always hear your personal greeting.

Apple Live Voicemail

Difference between TELUS Voicemail and Apple Live Voicemail

Features

TELUS Voicemail

Live Voicemail

Tips

Compatible devices

Mobile network coverage

Language support

Recorded personal greetings

Voicemail to Text and Instant Voicemail

Visual Voicemail

The “Block” button

How to turn off Apple Live Voicemail

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