Instant Voicemail

Deliver Voicemail as an audio file to your text message inbox

Instant Voicemail is a service that lets you receive your voicemail as an audio file to your text message inbox.

Capable devices

Almost all devices in the market that can send and receive Picture, Audio and Video messages support the Instant Voicemail service.

Activate Instant Voicemail

You can add the Instant Voicemail feature by logging in to your
My TELUS account

Using your Instant Voicemail

When you receive a new voicemail, instead of receiving the notification with a traditional Voicemail Message Waiting Indictor (MWI), you receive a text message with the voicemail audio file as the attachment, and the message shows coming from the sender.

For example, if you receive a voicemail from John, you see that John sends you a text message with the voicemail audio file attachment. You can then listen to the message by simply clicking the audio file – no need to call in to your voicemail and listen to voicemail instructions or prior voicemail messages. You can also forward the audio file, save the audio file to your phone or upload to the cloud. Even the voicemail is delivered to you as an audio file, you can still call into your voicemail as you did before to listen to messages or clean up your mailbox.


  • You need data to use this service because downloading the audio file will use data

  • Make sure that you have data roaming when you are outside Canada. Data roaming charges will apply

  • You cannot download voicemail audio file using Wi-Fi

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