SERVICENOW® SOLUTIONS
Your ServiceNow partner for enterprise service management
Accelerate ServiceNow success with proven implementations that quickly deliver value and lasting growth. Our experience across hundreds of projects helps us anticipate the challenges that typically extend project timelines, building flexible foundations that adapt to your needs, without costly do-overs.
CHALLENGE
Implementing and evolving ServiceNow requires specialized expertise beyond typical IT capabilities
ServiceNow evolves faster than internal teams can keep pace. While your IT staff manages daily operations, digital transformation requires specialists who understand the platform's potential and limitations—knowing when new AI capabilities or modules will accelerate your goals versus creating integration setbacks that stall projects.
Platform expertise gap
ServiceNow's constant evolution demands dedicated specialists, but maintaining certified in-house talent is costly and difficult to retain.
Technical debt accumulation
Without specialized knowledge of ServiceNow best practices, internal teams unknowingly build configurations that work today but create cascading problems when scaling or upgrading later.
Integration complexity
Modern implementations require sophisticated integrations that demand practical experience to architect new solutions.
Scaling limitations
Building future-proof workflows that leverage ServiceNow's latest capabilities requires cutting-edge platform knowledge to prevent complete rebuilds as business needs evolve.
Continuous innovation
ServiceNow evolves faster than internal teams can keep pace and competitors working with specialists continuously adopt cutting-edge features that drive competitive advantage.
Solution benefits
How TELUS helps you achieve your goals with ServiceNow
TELUS Service Management combines deep platform knowledge with proven delivery methodologies, ensuring your ServiceNow investment delivers measurable results quickly while protecting against common implementation pitfalls.
Choose from project-based, managed services, or consultation with no long-term lock-in requirements. Scale resources up or down based on your needs, transition from implementation to self-sufficiency at your pace while maintaining full platform ownership.
Leverage proven methodologies and battle-tested frameworks to deliver solutions that work from day one. Instead of trial-and-error approaches, we apply learnings from hundreds of implementations to avoid common mistakes and accelerate your time to value.
Experience the responsiveness and personal attention of a focused ServiceNow team with TELUS’ enterprise-grade support behind them. Our dedicated practice operates with the agility of a specialty firm with quick decisions, direct access to experts, flexible approaches all while leveraging TELUS’ infrastructure to ensure availability and business continuity.
Skip the learning curve with consultants who already understand your sector's workflows, regulations, and challenges inside out. Having transformed service delivery for organizations of all types, we deliver implementations that meet your specific compliance requirements and anticipate future integration needs.
Eliminate the expense of recruiting, training, and retaining specialized ServiceNow talent that commands premium salaries. Our pre-packaged service tiers provide predictable monthly costs that remove the need to maintain expensive in-house resources, while delivering better outcomes through our team's collective experience across hundreds of implementations.
SERVICENOW EXPERTISE
Solutions tailored to your entire digital transformation journey
With deep expertise across four key ServiceNow modules and hundreds of implementations, we deliver reliable, proven solutions—not experiments. Our certified team works as an extension of your IT, from consulting to continuous improvement, so you can stay cutting-edge without needing in-house specialists.
CSM (Customer Service Management)
Streamline customer interactions with omnichannel support, self-service portals, and intelligent case routing. We implement comprehensive strategies to deliver, track, and improve customer support experiences across all touchpoints, ensuring consistent service excellence.
- Self-service portalsÂ
- Case managementÂ
- Knowledge base
- SLA managementÂ
- NowAssist AI-driven experiences
- And more
ITSM (IT Service Management)
Modernize IT service delivery with incident, problem, change, and request management built on ITIL best practices. Our solutions encompass the complete toolkit needed to design, deliver, manage, and continuously improve IT services for both employees and customers.
- Service desk
- Incident managementÂ
- Service catalogÂ
- Change managementÂ
- CMDB configuration
- And more
ITOM (IT Operations Management)
Gain real-time visibility into infrastructure health with event management, service mapping, and cloud orchestration. We ensure smooth and efficient operations through comprehensive administration and optimization of your entire IT ecosystem.
- Infrastructure discoveryÂ
- Service mapping
- Event managementÂ
- Cloud managementÂ
- Performance analytics
- And more
ITAM (IT Asset Management)
Optimize asset lifecycle from procurement to retirement with automated discovery and license management. Our approach tracks, manages, and optimizes both hardware and software assets throughout their complete lifecycle, maximizing value while minimizing costs.
- Software license management
- Hardware asset trackingÂ
- Procurement workflowsÂ
- Contract managementÂ
- Cost optimization
- And more
GRC (Governance, Risk and Compliance)
Strengthen organizational resilience with integrated risk management, policy compliance, and audit automation. We help you establish a unified framework to identify, assess, and mitigate risks while maintaining regulatory compliance and demonstrating governance across your enterprise.
- Policy and compliance management
- Risk assessment and mitigation
- Audit management
- Vendor risk management
- Regulatory compliance tracking
- And more
Accelerating your digital transformation with TELUS service management
Discover how our ServiceNow experts can drive your digital transformation initiatives by providing on-demand expert support, ongoing maintenance and guidance to scale with the platform.
why telus
A strategic ServiceNow partner that drives value out of your investments
Our certified specialists implement tailored instances aligned with your unique business needs, ensuring rapid deployment and continuous innovation without the need to maintain specialized in-house resources.
We serve as a strategic partner for your digital transformation journey beyond ServiceNow with a large service catalog that addresses the growing IT challenges of modern organizations like cybersecurity, AI implementation and contact centres.
115+
ServiceNow credentials across modules
500+
Successful projects
10+
Years of experience with the platform
1
Provider covering all your business needs
Industry-Specific ServiceNow Solutions
While our expertise spans all verticals, we've developed specialized solutions and accelerators for industries where service excellence is mission-critical for success.
Get in touch with ServiceNow experts today
Contact the TELUS service management team to receive more information on how we can support your organization's specific needs and objectives.
Frequently asked questions
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