ServiceNow® IT Operations Management

Power IT efficiency with ServiceNow ITOM

Transform reactive IT operations into proactive service delivery with ServiceNow ITOM implementations leveraging AI-powered insights, automated discovery, and intelligent orchestration to predict and prevent issues before they impact users.

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CHALLENGE

Proactive IT operations deliver measurable impact

ServiceNow ITOM transforms how organizations manage infrastructure by consolidating monitoring tools, automating responses, and applying machine learning to predict issues.

This unified approach to operations management enables faster issue identification and resolution while preventing problems before they impact users.

50%

Reduction in resolution time and major incidents from AIOps, according to Forrester research¹.

Reactive operations can't keep up with digital business challenges

Modern IT environments span hybrid clouds, containers, and legacy infrastructure. But fragmented monitoring tools, alert storms, and manual processes leave teams constantly firefighting instead of innovating.

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What's preventing proactive IT operations:

Alert fatigue

Thousands of alerts from disparate tools overwhelm teams, making it impossible to identify critical issues before they cascade into outages.

Invisible dependencies

Without clear service mapping, teams can't predict how infrastructure changes will impact business services until something breaks.

Cloud complexity

Multi-cloud environments and containerized workloads create blind spots that traditional monitoring tools can't address.

Manual remediation

Teams waste hours on repetitive fixes instead of addressing root causes, while known issues keep recurring.

Reactive posture

Without predictive capabilities, IT only learns about problems when users provide feedback, damaging productivity and trust in service availability.

Solution benefits

How TELUS helps you implement intelligence-driven operations management

Our ITOM implementations empower organizations to see, understand, and act on their entire IT infrastructure by unifying fragmented operations under one integrated system.

Gain complete visibility across hybrid environments

Discover and map every asset, application, and service dependency across on-premise, cloud, and container environments. Our implementations provide real-time visibility into your entire digital ecosystem, eliminating blind spots and enabling confident decision-making.

Reduce noise through intelligent filtering

Prevent issues before they become widespread

Implement automated remediation at scale

Seamlessly integrate with cloud services

Improve discovery without compromising on security

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SERVICENOW EXPERTISE

Your dedicated ITOM transformation partner

We deliver flexible ITOM solutions tailored to your operational maturity, whether that means full implementation with training, managed services or optimization consulting.

Beyond core modules, we support advanced ITOM capabilities including Orchestration, AIOps, Predictive Intelligence and custom monitoring to meet your operational goals.

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Discovery & CMDB

Automatically identify and map all infrastructure components, applications, and their relationships in real-time.

Service mapping

Visualize complete service dependencies from application to infrastructure for rapid impact analysis.

Event management

Consolidate alerts from all monitoring tools, correlate events, and identify root causes automatically.

Cloud management

Govern and optimize resources across multiple cloud providers through unified workflows.

Accelerating your digital transformation with TELUS service management

Discover how our ServiceNow experts can drive your digital transformation initiatives by providing on-demand expert support, ongoing maintenance and guidance to scale with the platform.

Read the full article to learn more

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why telus

Dedicated to your customer service excellence

Our CSM experts combine platform mastery with deep understanding of the logistics behind customer service. We've transformed customer operations for organizations across every industry, understanding both the technology and the human elements that drive modern user experience.

We alleviate the challenge of maintaining specialized in-house resources, allowing you to focus on core business activities while we optimize your ServiceNow investment for sustained growth and customer service efficiency.

115+

ServiceNow credentials across modules

20+

Certified experts

10+

Years of experience

USE CASES

Common ServiceNow ITOM implementations that transform IT operations

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Get in touch with ServiceNow experts today

Ready to optimize your IT asset management? Connect with our ITAM experts today to discover how ServiceNow can transform your asset visibility, reduce costs, and simplify compliance.

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