ServiceNow® IT Service Management
Make the most of your IT service delivery with ServiceNow ITSM
Quickly improve your service delivery efficiency with ServiceNow ITSM implementations that automate workflows, reduce resolution times, and empower your teams with AI-driven insights while maintaining ITIL alignment.
CHALLENGE
IT transformation that delivers measurable value
ServiceNow ITSM drastically transforms how organizations deliver IT services by consolidating tools, automating workflows, and providing complete visibility into service operations.
Organizations implementing ITSM see dramatic improvements in service quality while significantly reducing operational costs through intelligent automation and self-service capabilities.
$3.4M
in efficiency savings over three years according to Forrester studies on ServiceNow ITSM implementations.1
Building a modern IT environment while limiting complexity leads to long-term scaling challenges
Modern service delivery demands seamless integration across hybrid infrastructure, multiple vendors, and distributed teams. The reliance on legacy tools, manual processes, and siloed operations create bottlenecks that frustrate employees and drain IT resources due to the increasing complexity of workflows required to achieve objectives.
What's preventing exceptional IT service:
Fragmented service management
Multiple tools and manual processes create inefficiencies, knowledge gaps, and inconsistent service delivery across your organization.
Rising employee expectations
Today's workforce expects consumer-grade IT experiences, but your service desk struggles to meet demands for instant, personalized support.
Incident fatigue
Repetitive issues consume IT resources while root causes remain unaddressed, leading to recurring problems and decreased productivity.
Change management risks
Manual change processes and poor visibility into dependencies increase the likelihood of failed deployments and unplanned downtime.
Limited automation
IT teams spend valuable time on routine tasks instead of strategic initiatives that drive business innovation and growth.
Solution benefits
Enterprise IT service management simplified
Our approach to IT Service Management combines repeat practical experience with proven delivery methodologies, ensuring your ServiceNow investment delivers measurable results quickly while protecting against common implementation pitfalls.
Implement industry best practices without the complexity. Our ITSM deployments factor in ITIL processes refined across hundreds of implementations, ensuring audit-ready operations while maintaining flexibility to adapt to your unique requirements.
Deploy virtual agents and predictive intelligence that resolve large volumes of routine requests automatically. Machine learning continuously improves routing, categorization, and resolution suggestions, reducing mean time to resolution drastically.
Unite all IT services, assets, and operations in one platform. Real-time dashboards provide complete visibility into service health, SLA performance, and resource utilization, enabling proactive management and data-driven decisions.
Deliver consumer-grade experiences that employees actually want to use. Intuitive service catalogs, mobile-first design, and personalized portals drive better self-service adoption rates all while improving satisfaction scores.
Handle increased service demands through automation and efficiency rather than additional staff. Our ITSM implementations enable existing teams to manage sudden surges and seasonality peaks while maintaining service quality.
SERVICENOW EXPERTISE
A flexible ITSM partner for every step of your journey
Our dedicated team has implemented various ITSM features that make up the backbone of modern organizations.
Whether you need comprehensive platform implementation, managed services, or strategic consulting, our projects are tailored to your operational model.
Incident management
Restore service operations quickly with intelligent routing, automated prioritization, and AI-powered resolution recommendations.
Change management
Minimize risk and disruption with structured change processes, automated approvals, and comprehensive impact analysis.
Service catalog & portal
Empower employees with intuitive self-service options for common requests, reducing ticket volume while improving satisfaction.
Configuration management (CMDB)
Build and maintain accurate visibility into your IT environment with automated discovery and relationship mapping.
Accelerating your digital transformation with TELUS service management
Discover how our ServiceNow experts can drive your digital transformation initiatives by providing on-demand expert support, ongoing maintenance and guidance to scale with the platform.
why telus
A strategic partner for your IT transformation initiatives
Our ITOM practice combines deep ServiceNow expertise with decades of experience managing mission-critical infrastructure. We understand the complexities of modern hybrid environments and the operational discipline required for successful ITOM transformation.
We eliminate the burden of maintaining specialized ITOM resources while ensuring your platform continuously evolves, delivering proactive operations that prevent issues rather than just responding to them.
115+
ServiceNow credentials across modules
20+
Certified experts
10+
Years of experience
USE CASES
Common ServiceNow ITSM implementations that quickly generate value
Get in touch with ServiceNow experts today
Ready to transform your IT service delivery? Connect with our experts to explore how ServiceNow can improve your IT service management
Related Services
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Transform customer interactions into exceptional experiences that drive loyalty and reduce service costs across every channel.
ServiceNow ITOM
Gain proactive visibility and control over your IT infrastructure to prevent issues before they impact business operations.
ServiceNow ITAM
Optimize asset lifecycle and reduce costs with complete visibility and automated compliance across your entire IT estate.
Frequently asked questions
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