ServiceNow® IT Asset Management (ITAM)
Unlock visibility with ServiceNow IT Asset Management
Automate your IT asset lifecycle and reduce costs with ServiceNow ITAM implementations that provide complete visibility, facilitate compliance, and eliminate waste across hardware, software, and cloud assets throughout your organization.
CHALLENGE
Incomplete visibility creates risk and drives up cost
With the growing complexity of IT infrastructures, organizations struggle to track IT assets across hybrid environments, leading to audit failures, security vulnerabilities, and millions in unnecessary spending. Manual processes and disconnected systems make it increasingly more challenging to optimize asset utilization and prevent grey areas.
What's preventing effective asset management:
Incomplete inventory tracking
Most organizations have limited visibility into their assets across the organization, creating security blind spots and compliance risks.
License waste
Without clear usage data, companies overspend on unused licenses while simultaneously risking audit penalties for non-compliance.
Disconnected systems
Asset repositories, procurement tools, and CMDBs don't communicate, creating data silos and conflicting information.
Shadow IT proliferation
Untracked devices and unauthorized software create security vulnerabilities and budget overruns.
Manual lifecycle management
Spreadsheet-based tracking leads to missed renewals, forgotten assets, and inefficient procurement decisions.
Solution benefits
How TELUS helps you stay in control of your IT investments with unified visibility over your assets
Our ITAM implementations provide end-to-end visibility and control over every asset, from procurement to retirement, ensuring compliance to eliminating unnecessary spend.
Consolidate hardware, software, and cloud assets into one platform with automated discovery and real-time updates. Our implementations help eliminate data silos between procurement, finance, and IT, providing accurate asset intelligence for confident decision-making.
Reduce software spend through intelligent license harvesting, reallocation workflows, and usage analytics. Machine learning identifies unused licenses, prevents over-provisioning, and automatically reclaims software from departed employees.
Maintain continuous compliance with automated license position tracking, entitlement reconciliation, and audit trail documentation. Real-time dashboards show compliance status by publisher, eliminating fire drills when auditors arrive.
Configure asset workflows from request to retirement with automated approvals, refresh planning, and disposal tracking. Predictive analytics forecast replacement needs, optimize refresh cycles, and prevent unexpected failures.
Control sprawling cloud costs with visibility across all providers, automated rightsizing recommendations, and usage-based chargeback. Identify orphaned resources, optimize reserved instances, and enforce spending policies automatically.
SERVICENOW EXPERTISE
Comprehensive IT asset management solutions
Beyond core capabilities, we help organizations get the most from ServiceNow ITAM—covering SaaS License Management, Cloud Cost Management, Enterprise Asset Management and custom asset workflows.
Our flexible ITAM services align with your maturity and compliance needs, from full implementation with knowledge transfer to managed services and ongoing optimization.
Software Asset Management
Software Asset Management 
Automate license management, compliance tracking and software optimization to reduce costs and reclaim unused licenses.
Hardware Asset Management
Track and manage physical assets with lifecycle automation, mobile tools, and stockroom visibility.
Contract management
Centralize contracts and automate renewals to prevent lapses and reduce spend.
Asset discovery & normalization
Automatically identify and categorize IT assets with machine learning and CMDB sync.
Accelerating your digital transformation with TELUS service management
Discover how our ServiceNow experts can drive your digital transformation initiatives by providing on-demand expert support, ongoing maintenance and guidance to scale with the platform.
why telus
Dedicated to your customer service excellence
Our CSM experts combine platform mastery with deep understanding of the logistics behind customer service. We've transformed customer operations for organizations across every industry, understanding both the technology and the human elements that drive modern user experience.
We alleviate the challenge of maintaining specialized in-house resources, allowing you to focus on core business activities while we optimize your ServiceNow investment for sustained growth and customer service efficiency.
115+
ServiceNow credentials across modules
20+
Certified experts
10+
Years of experience
USE CASES
ServiceNow ITAM solutions driving visibility, control and savings
Get in touch with ServiceNow experts today
Ready to optimize your IT asset management? Connect with our ITAM experts today to discover how ServiceNow can transform your asset visibility, reduce costs, and simplify compliance.
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