Troubleshoot frequent loss of Business Wi-Fi Internet connection
Try the following troubleshooting steps if you're experiencing a frequent loss of your Wi-Fi Internet connection
Reboot the device
Make sure the device is updated with the latest software
Disconnect from the Wi-Fi connection
Clear the settings by forgetting the network
Reconnect to the Wi-Fi and re-enter the password, if prompted
Contact the device vendor for further troubleshooting, if needed
Distance to the Wi-Fi gateway/router
The average distance for the Wi-Fi signal on a TELUS Actiontec gateway is about 50 meters.
If the gateway is too far from the devices, a Wi-Fi booster might be required. Otherwise, relocating the gateway by contacting TELUS Support is recommended.
Note: For business clients, TELUS does not offer any Wi-Fi boosters at this time.
Other electrical appliances interfering with the Wi-Fi signal
Some devices may cause interference with your Wi-Fi signal when they are near within close proximity of your modem.
If possible, try removing or turning off potential sources of interference. You may want to relocate the following electronics away from your modem and Wi-Fi-connected devices:
Wireless security cameras
Cordless telephone base stations
Wireless speaker systems
Monitors and LCD displays
Other Wi-Fi network connections
The Wi-Fi signal might be degraded because of other wireless networks in the area. Wi-Fi signals work on different frequencies and different channels.
You can stabilize the signal by changing the Wi-Fi channel within your gateway. Select a lesser-used or unused channel, if possible. If the Wi-Fi connection still drops frequently:
Contact TELUS for further assistance if you are using a TELUS modem/gateway
Contact the manufacturer for further assistance if you are using a third-party router
Experiencing a slow Internet connection? Potential factors affecting Internet speeds can be found here.
If you still can’t connect to the internet, please contact us or use our Virtual Assistant to help troubleshoot your internet issues:
Select the purple chat icon
Select Yes when asked Are you currently a TELUS customer?
Select Business when asked What service can we help you with?
Select Technical support for existing services
Select Business phone or Internet Services
Enter your name, email and phone number, then select Start Chat
Once connected to the Virtual Assistant, simply type “No internet”. The assistant will walk you through troubleshooting suggestions step-by-step
If your request is not time sensitive, you can also fill out a Business Service Request.