Distance to the Wi-Fi gateway/router
The average distance for the Wi-Fi signal on a TELUS Actiontec gateway is about 50 meters.
If the gateway is too far from the devices, a Wi-Fi booster might be required. Otherwise, relocating the gateway by contacting TELUS Support is recommended.
Note: For business clients, TELUS does not offer any Wi-Fi boosters at this time.
Other electrical appliances interfering with the Wi-Fi signal
Some devices may cause interference with your Wi-Fi signal when they are near within close proximity of your modem.
If possible, try removing or turning off potential sources of interference. You may want to relocate the following electronics away from your modem and Wi-Fi-connected devices:
Wireless security cameras
Cordless telephone base stations
Wireless speaker systems
Monitors and LCD displays
Other Wi-Fi network connections
The Wi-Fi signal might be degraded because of other wireless networks in the area. Wi-Fi signals work on different frequencies and different channels.
You can stabilize the signal by changing the Wi-Fi channel within your gateway. Select a lesser-used or unused channel, if possible.
If the Wi-Fi connection still drops frequently: