Troubleshooting for TELUS Business customers: Problems when travelling with your Business mobile phone

Learn how to restart your device, manually select a mobile roaming network and get more tips and tricks to help resolve issues while traveling.

Check mobile network coverage

Ensure data roaming is turned on in your mobile device settings

Device(s)	Instructions
iOS (Apple) devices	Select Settings Select Cellular Select Cellular Data Options Toggle Data Roaming to ON.
Android devices	Select Settings Select Network and Internet Select Mobile Networks Toggle Roaming - Connect to data services when roaming to ON.
BlackBerry 10 devices	Select Settings Select Network Connections Select Mobile Networks Toggle Data services while roaming to ON.

Restart your device

Device(s)	Instructions
iOS (Apple) devices	iPhone X or later Press and hold the side button (power) and either volume button until the slider appears Drag the slider to turn off your device completely Once the device shuts off, press and hold the side button (power) until you see the Apple logo. For iPhone 8 or earlier Press and hold the power button on the right side of the device (or on the top of the device for earlier models) until the slider appears Drag the slider to turn off your device completely Once the device shuts off, press and hold the power button until you see the Apple logo.
Android devices	Press and hold the side button (power) until the menu appears Select Power off Once the device shuts off, press and hold the side button (power) until your see the manufacturer logo.
Devices with removable battery	Remove the battery Wait 10 seconds Reinsert the battery

Ensure there isn’t a data block active on your device

Manually select your roaming network operator

TELUS automatically steers your mobile connection to the roaming partner that should offer the best possible service experience based on your location. However, sometimes you may find that the specific roaming operator is not offering a strong enough signal at a given time due to various reasons (e.g. specific geography is blocking the signal, network congestion, etc).

If there is a specific mobile network operator you want to always stay connected to, you may access the mobile network settings on your device to manually select your mobile network for roaming.

When you get back to Canada, ensure you turn your network selection back to automatic to resume your normal service experience. To manage your device’s network operator, use the following instructions for common devices or find your device-specific instructions on our mobile device support page
.

Device(s)	Instructions
iOS (Apple) devices	Select Settings Select Cellular Select Network Selection Turn Automatic to OFF. Your phone will search for networks in range Select the appropriate network for your device.
Android devices	Please note that these steps may vary slightly between different device generations. Samsung devices Important : You must deactivate data service prior to searching for an available network. From the home screen, select Settings > Connections > Mobile networks Select Network operators Toggle the Select automatically option to OFF Select a network operator from the Available networks to manually register on that network. HTC devices From the home screen, select Settings Under Wireless and Networks , select Mobile Data Select an available network operator to manually register on the network. LG devices From the home screen, select Settings Select Network & Internet Select Mobile network Select Network operators Select an available network operator to manually register on the network.
Blackberry devices	On the home screen, swipe down from the top of the screen Select Settings > Network Connections > Mobile Network If the Mobile Network switch is OFF, set it to ON Set the Network Selection Mode to Manual When your device finishes scanning for networks, select a network
Other devices	As the procedure is device-specific, we recommend finding your device specific instructions and downloading your device’s user guide to learn how to access your device’s network settings and manually select your network operator. You can also check the manufacturer’s website for more information.

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Troubleshooting for TELUS Business customers: Problems when travelling with your Business mobile phone

Check mobile network coverage

Ensure data roaming is turned on in your mobile device settings

Restart your device

iPhone X or later

For iPhone 8 or earlier

Ensure there isn’t a data block active on your device

Manually select your roaming network operator

HTC devices

Did this article solve your problem?

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