Phone numbers - Frequently asked questions

Find answers to common questions about Business Connect phone numbers.

Can I transfer my existing phone numbers to TELUS Business Connect?

Yes. You can transfer or port your existing toll-free or local phone numbers to TELUS Business Connect. Once you have requested a port/transfer through your online account, you can check the status of your number transfer request.

NOTE: Transferring typically takes 5-14 days, but can take up to four (4) weeks.

Do I “own” my number? Can I keep my toll-free or local number if I choose to cancel?

The number you receive upon signup is your own toll free or local number. If you have paid for at least one month of service and your account is active and in good standing, you may keep your numbers. There is no charge for transferring out numbers. Your account must remain active and in good standing during the number porting process.

How much do additional phone numbers cost?

Please contact us for more information.

How do I select Vanity numbers?

At this time, Vanity numbers are not available for Business Connect

Do I need a phone for an additional phone number?

An additional number would work depending on how you set up this number’s call handling. For example, the additional number would be set up as "take messages only," "play announcement only" or can be set up as a number to be forwarded to another phone number.

You can also use the phone numbers you added even without purchasing a phone or assign them as a direct extension number.

How do I change a phone number?

Please contact us for assistance.

Can I request to enable blocked international destinations?

Yes, this process is also called whitelisting destinations. However, you would need to sign a disclaimer accepting responsibility for costs associated with fraudulent transactions. There's a 48 hour service-level agreement (SLA) for enabling destinations once a signed agreement is received.

Can I make calls to any US and Canada numbers?

US and Canada calling is included with all plans

Can I swap phone numbers?

Yes. You can swap with other numbers on the account. Please see how to assign phone numbers to an extension or company.

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