Internet light is off (Actiontec T3200M)

All my devices cannot connect to the internet

Internet light is off

Try the following steps:

Pro tip: ensure your power supply is firmly connected to your modem

  1. Check your modem is at the same location where your TELUS technician installed it
    • If it has been moved, put it back in its original location
  2. Check your modem is set up correctly and looks like this: hello
    1) Power 2) WAN port 3) LAN ports

    Pro Tip: Check whether DSL or WAN light are on (only one should be). If both are on, remove the cable from the WAN port.
  3. Restart your modem
  4. Check there are no service outages in your area

Note: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs contact us in order for us to find and fix the root cause of your problem.

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