If you have missed your bill payment and have an overdue balance, you still have payment options. The best option of course is to pay your bill immediately and report it using self-serve.
If you’re unable to do so, you may be able to avoid service disconnection by making a payment arrangement so as to pay your bill at a later date.
If your account has already been disconnected, once we’ve received your payment arrangement online, we’ll restore your service quickly – typically within an hour. Make sure you turn your phone off and on again to reactivate it. A reconnection fee will still apply.
Make sure to verify your text or email inbox as you may have already received an email or text message with the links to make a payment arrangement.
If you have not, you can follow any of the methods below.
The fastest way to payment arrangement is with TELUS Assist:
Start TELUS Assist (or click the TELUS Assist icon found on the page)
Select the following options to initiate the Virtual Assistant
Are you an existing TELUS Business Customer?
How can we help you?
What services can we help you with?
(If you selected mobility) Is your question related to roaming passes?
Enter your name, email address and contact number
Type Make a payment arrangement
The Virtual Assistant will offer you several choices. Choose the one that best suits your needs
To see if you’re eligible to make a payment arrangement online:
Log in to My TELUS and select the Billing tab (or you can view it from your Overview page)
If you're eligible*, you'll see a link to Make a payment arrangement
Select your preferred payment choices
*If your account is over 60 days late, the system will then load up the option to make a payment arrangement.
If you do not see the option, it is possible that you may not need to make a payment arrangement.
If you believe you do, proceed to contact us as seen under Make a payment arrangement by phone.
You'll need your TELUS PIN number when using this method.
2. Say or Press 1 to select English
3. Say or Press 4 for Payment Arrangements (if you are eligible and if your account is behind in payments)
4. Make your deferred payment choices.
1. Log in to the My TELUS app on your handset using the username and password required for telus.com/mytelus.
2. A prompt should request you to:
3. Select your preferred option
4. Click Submit
Note: If this option does not appear, your account is not eligible for self-serve payment arrangements or your account may be affected.
Make sure to respect the payment arrangement you have made.
If you miss your payments, your service may be disconnected and you’ll be subject to a reconnection fee.
Please note that making a payment arrangement does not prevent late fees. Your credit rating may also be affected.