Can't connect to the internet

We’re sorry that you’re experiencing Internet connection issues. Here are some troubleshooting steps to help get your services back online

New: Need assistance? Our Virtual Assistant can help troubleshoot your internet issues step by step by simply selecting the purple chat icon then typing “No internet

Before we get started, please ensure:

  • Your device(s) Wi-Fi is turned on

  • Your modem/router is powered on and cables are plugged in correctly

  • Your device(s) are connected to your home Wi-Fi network

  • You stay near the modem

If you are able to connect but are experiencing slow internet speeds, learn how to troubleshoot slow internet speeds

Let’s get started. To help diagnose the problem, first try loading websites on multiple devices (phones, tablets or computers), then follow the appropriate instructions based on the scenario that best describes your situation.

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