Can't connect to the internet
We’re sorry that you’re experiencing Internet connection issues. Here are some troubleshooting steps to help get your services back online
New: Need assistance? Our Virtual Assistant can help troubleshoot your internet issues step by step by simply selecting the purple chat icon then typing “No internet”
Before we get started, please ensure:
Your device(s) Wi-Fi is turned on
Your modem/router is powered on and cables are plugged in correctly
Your device(s) are connected to your home Wi-Fi network
You stay near the modem
If you are able to connect but are experiencing slow internet speeds, learn how to troubleshoot slow internet speeds.
Let’s get started. To help diagnose the problem, first try loading websites on multiple devices (phones, tablets or computers), then follow the appropriate instructions based on the scenario that best describes your situation.