Can't connect to the internet — For TELUS Business customers

Can't connect to the Internet / Internet not working for my PC or laptop connected by ethernet cables

Can't connect to the Internet / Internet not working for my smartphone, tablet or computer connected to my Wi-Fi network 

Can't connect to the internet / Internet not working for all devices

Can't connect to the internet / Still in need of assistance?

You're currently in Business Support. For help with a consumer service, visit our

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Before we get started, please ensure:
- Your device(s) Wi-Fi is turned on
- Your modem/router is powered on and cables are plugged in correctly
- Your device(s) are connected to your home Wi-Fi network
- You stay near the modem

If you are able to connect but are experiencing slow internet speeds, learn how to [troubleshoot slow internet speeds](https://www.telus.com/en/business/support/article/troubleshooting-slow-internet-speeds). 

Let’s get started. To help diagnose the problem, first try loading websites on multiple devices (phones, tablets or computers), then follow the appropriate instructions based on the scenario that best describes your situation.

Can't connect to the Internet / SEO

Learn how to troubleshoot TELUS internet connection issues.