Have a question or ready to order? Talk to a security expert.

Protect your business

with always-on business security

Business security meets smart automation with TELUS Secure Business. Protect, monitor, and manage your business effortlessly.

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Need help finding the right plan?

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Advanced Add-Ons

Go beyond the basics

Unlock more from your security with add-ons that help deter threats, verify incidents, and turn activity into actionable insights.

AI Deterrence

Business Activity Analytics

Guard Response

Stop threats before they become incidents

Protect your business after hours with AI-powered deterrence that can identify suspicious activity and issue real-time voice warnings to help stop threats early.

Add to your plan for $5/mo

Available with Smart Camera and Protect plans.

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Respond in seconds

AI can identify visible details and deliver a more direct warning in real time.

Security camera view detecting a person wearing a black jacket and jeans with AI identification overlay.

Feels like a live operator

Calls out clothing and location to make warnings feel immediate and specific.

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Supports custom responses

Use tailored messages, like letting visitors know when you’re closed and when to return.

Turn activity into insight

See how customers move through your space with insights that help you improve staffing, layout, and day-to-day operations.

Add to your plan for $5/mo

Available with Smart Camera and Protect plans

Retail store aisle with occupancy notification and real-time traffic dashboard overlay.

Track occupancy trends

Get visibility into how busy your space is at different times.

Clothing store with crowd gathering alert and crowd size analytics dashboard overlay.

Monitor crowding and queues

See when people begin to gather so you can respond faster.

Checkout aisle with traffic data visualization showing peak shopping times.

See where customers engage

Using heat mapping, see where customers spend the most time in your space.

Get help on site when it matters

When you can’t be there, Guard Response helps investigate alarms on site so you can respond with more confidence.

Add to your plan for $12/mo

Available with Monitor and Protect plans

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Get on-site support

Certified guards can be dispatched to investigate alarms at your business.

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Help avoid false alarm fees

On-site verification can help reduce unnecessary emergency dispatches.

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Respond with more confidence

Get help verifying whether an alarm needs further action before escalating.

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Stay ahead of threats with 24/7 monitoring

Protect your business with real-time video surveillance, smart alerts, and motion tracking. Choose self-monitoring or let our experts handle it - flexible security tailored to your business and budget.

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Business security at your fingertips

Control your business from anywhere with live video, instant alerts, and remote access—all in one simple app.

Discover how it works

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Maximize efficiency with smart automation

Save time and reduce costs with smart routines that control locks, lights, sensors, and temperature—all helping simplify your day.

Explore device catalogue

3 security devices: a camera, a control panel, and sensor

Security solutions tailored to your business

Find your perfect plan in just 5 minutes

Take the quiz

Stay in control,

wherever you are

Arm and disarm your system remotely

View live security footage anytime

Automate and control your business

Looking to log in via web?

Login to Secure Business

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Tailor and upgrade your protection

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Commercial security solutions

Looking for a scalable and more tailored security and automation solution? Protect your business with customized intrusion detection, access control, and video surveillance.

Explore commercial security

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Home security just got smarter

Monitor your home, receive alerts and even control your appliances, whether you’re home or away.

Explore TELUS SmartHome Security

Frequently asked questions

What does your business need before signing up?

A wireless internet connection that is at least 2.5 Mbps. If you don’t have internet, sign up for TELUS Office Internet and when you do, you’ll save $10 on your TELUS Secure Business monthly bill.

Sign up

Will my existing security system work with TELUS Secure Business?

It depends. A TELUS Business agent can happily assess whether you can use existing hardware.

What if I don’t want a 3-year service commitment, can I take a 2 or 1 year commitment?

Only 3-year commitments are available at this time. If you wanted to end your service early, you would have to pay the remaining months of the agreement.

What if I move during my 3 year service agreement?

You will have to pay an installation charge so one of our technicians can install your service at your new location. This charge will vary depending on what needs to be moved, please contact us to find out more.

You also have the option of transferring the service to the new occupants/residents. If that’s not possible, a cancellation fee will apply.

What if I want to add more hardware to my package such as additional cameras?

You can always add additional equipment and services (additional charges may apply)

What if a piece of hardware breaks during my 3 years commitment?

While on contract all technical issues will be corrected by TELUS, certain restrictions may apply.

Do I need to apply for a security permit?

Yes, most municipalities in Canada require each business to have a security permit in the event emergency crews are dispatched due to an alarm.

Unfortunately, the rules are not the same for every city so it is best to search for your city’s permitting requirements online.

Do I need to display my permit?

Refer to local municipality rules & guidelines.

Guidelines

What is an insurance certificate and what does it do?

Having a monitored security system from TELUS can reduce insurance rates. If your insurance company offers such a discount, you can use your monthly bill issued to you as proof of the system.

You can also request an insurance certificate as proof of service either through Live Chat, or by phone at 1-855-818-3587

Does my business need a custom security system set-up?

If your premises are in need of any of the following, please contact the TELUS Custom Security System team at 1-855-909-8277 to assess your installation needs:

- Hardwired security system or hardwired smoke sensor

- Continuous security monitoring for 5 partitions

- At least 15,000 square feet

- 12 Security cameras or more

Request a sales callback

Have a question or ready to order? We aim to respond within two business days.

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Talk to a Sales Expert for TELUS Secure Business

1-877-352-0898

8 a.m. to 9 p.m. ET, Monday to Friday
9 a.m. to 6 p.m. ET, Saturday to Sunday

Technical, Billing, and Account Support

1-855-818-3587

8 a.m. to 5 p.m. ET, Monday to Friday | 24/7 Technical Support