Recently, some TELUS customers received fraudulent phishing emails designed to look like a request from TELUS to provide or update their billing information, or pay an overdue bill. Please note that TELUS never sends emails or texts to customers asking them for their password or payment information. For more information, visit Support.

How you can help protect your information and privacy

TELUS takes strong measures to protect the privacy and security of your information, but we all need to take additional steps to protect our data and our privacy online. We understand that it is not always easy to know where to start. A vital part of our commitment to your privacy is to share best practices with you on what you can do to protect your own privacy and security.

On this website you will find information on how to:

For how we protect your information, read our TELUS commitment to security.

Helpful resources

Report a problem

If you suspect phishing or fraudulent activity, please report it to us.

TELUS Privacy

Visit our TELUS Privacy Centre to learn more about our privacy practices.

TELUS Wise

Learn more about protecting your online privacy and using technology responsibly.