If you are experiencing issues with your enhanced voicemail, visual voicemail or voicemail to text features, please contact us via Chat below. On this page, you will find how to:
Reset a voicemail password
You may need to reset a voicemail password if you’re assigning a phone number to a new employee or if the password has been forgotten.
There are ways to do this without having to speak to an agent.
Log in to My TELUS
Select My Profile
3. Select Change voicemail password
4. Select the account associated with the phone number in question
5. Select the phone number/user
6. Select Reset Voicemail Password
7. Once the reset is complete, you will have a confirmation message
Call voicemail from your mobile phone and enter a password when prompted
After one unsuccessful attempt, select 1 to receive a temporary voicemail password via text message
Allow for a few minutes and retrieve your temporary password
Call back to voicemail from your mobile phone and enter the temporary password
Follow the instructions to set a new password
Note: To protect your personal information, make sure to lock your mobile phone.
Change your mobile voicemail password
If you want to change your password, you can do so from your My TELUS portal (as per the reset a voicemail password steps above), from your mobile phone or from a landline phone.
Using the mobile device for which you want to change the voicemail password
Enter 1 + your 10-digit mobile number + SEND
Alternatively, long press 1 on your mobile dial pad to launch the call into voicemail
2. When prompted, enter your current password to access the main menu:
Select 4 for Personal Options
Select 2 for Administrative Options
Select 1 for Password Options
Select 1 for Change Personal Password
Enter your current password and select #
Enter your new password and select # (to create a strong password, avoid using repetitive or sequential numbers such as 1111, 1234, etc.)
3. To protect your privacy and security, TELUS recommends that you deactivate the Bypass Password feature and always enter your password
To turn the Bypass Password feature on or off, select 48 from the main menu
Dial your 10-digit mobile number and select the star key to interrupt the system greeting
When prompted, enter your current password to access the main menu
Select 4 for Personal Options
Select 2 for Administrative Options
Select 1 for Password Options
Select 1 for Change Personal Password
Type your current password and select #
Type your new password and select # (to create a strong password, avoid using repetitive or sequential numbers such as 1111, 1234, etc.)
3. To protect your privacy and security, TELUS recommends that you deactivate the Bypass Password feature and always enter your password.
To turn the Bypass Password feature on or off, select 48 from the main menu
Note: You can follow these steps from any phone other than the mobile phone in question.
Voicemail Quick Reference Guide
Download the TELUS Voicemail Quick Reference Guide for feature reference and helpful tips.
