Replace your phone or change a SIM card — For TELUS Business customers

No matter where you are in your contract term, you can replace your

lost or stolen phone

using one of the following methods:

In case of a lost or stolen phone, find more information on

how to disable your phone

.

If you need to purchase a replacement SIM, you can 

order one online

.

If you already have your new phone and it uses the same SIM card size as your old one, you can simply transfer your existing SIM to the new device.

If you’re switching to a new phone that requires a different new SIM card or if for any reason you wish to replace your current SIM card with a new one, you can change a SIM card online in 

My TELUS

.

Before you begin, you will need:

: If your phone is lost or stolen, you will not be able to perform a SIM swap online. If this is the case, please contact customer care or disable the mobile device.

If your phone is lost or stolen, you will not be able to perform a SIM swap online. If this is the case, please contact customer care or 

disable the mobile device

.

If you are experiencing issues with any of the steps above related to device replacement, one of our helpful

agents can help

guide you through these self-serve steps.

: The exchange of the sim itself be done in self-serve. Our agents will not be able to perform the change on your behalf.