Troubleshooting for TELUS Business customers: Frequent loss of your Business Wi-Fi Internet connection

The average distance for the Wi-Fi signal on a TELUS Actiontec gateway is about 50 meters.

If the gateway is too far from the devices, a Wi-Fi booster might be required. Otherwise, relocating the gateway by

contacting TELUS Support

is recommended.

Some devices may cause interference with your Wi-Fi signal when they are near within close proximity of your modem.

If possible, try removing or turning off potential sources of interference. You may want to relocate the following electronics away from your modem and Wi-Fi-connected devices:

The Wi-Fi signal might be degraded because of other wireless networks in the area. Wi-Fi signals work on different frequencies and different channels.

You can stabilize the signal by changing the Wi-Fi channel within your gateway. Select a lesser-used or unused channel, if possible. If the Wi-Fi connection still drops frequently:

Experiencing a slow Internet connection? Potential factors affecting Internet speeds can be found

here

.

If you still can’t connect to the internet, please

contact us

or use our Virtual Assistant to help troubleshoot your internet issues:

If your request is not time sensitive, you can also fill out a

Business Service Request

.