Troubleshoot email issues

Tell us more about the email issue you are experiencing so that we can assist you in finding a solution

TELUS is migrating all customers to an upgraded email platform. We are partnering with Google to make your email more reliable, secure and powerful. To continue accessing your email, you will need to schedule your upgrade to the new platform.

To schedule your migration to the new email powered by Google visit or call 1-800-361-3311.

If you do not remember your password or need to reset your password: Please click on this link for instructions and then come back to

I am unable to login to my TELUS email account
I can't remember my password

I am having issues using TELUS email:

I am having trouble setting up my TELUS email:

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