Business Select Office Internet Service - Terms and Conditions
For Office Internet Lite / Essentials/ Elite
These Service Terms form part of the agreement between the Customer and TELUS for Business Select and apply to the Customer’s use of service groupings in the Office Internet service category. Services that are part of service groupings in the Office Internet service category are provided by TELUS Communications Inc.
1. Service Category
Service groupings in the Office Internet service category provide the Customer with Business Unmanaged High Speed Internet Service and, depending on the service grouping selected by the Customer, access to the service features in the following table.
Service GroupingService Features
Office Internet Lite
2 dynamic IP addresses
up to 6 Mbps downloads
up to 1 Mbps uploads
30GB monthly usage limit
Office Internet Essentials
2 dynamic IP addresses
up to 15 Mbps downloads
up to 1 Mbps uploads
150GB monthly usage limit
5 email accounts
TELUS Security Services
10 dial up hours
Office Internet Elite
2 dynamic IP addresses
up to 25 Mbps downloads
up to 5 Mbps uploads
unlimited monthly usage limit
10 email accounts
TELUS Security Services
40 dial up hours
Table: Office Internet - Service Groupings
The Office Internet service grouping selected by the Customer, and details about the service grouping, are specified in the Order Details.
Any capitalized words and expressions that are not defined in these Service Terms have the meaning set out for such words and expressions in the Customer’s agreement with TELUS for Business Select.
3. Service Description
Business Unmanaged High Speed Internet Service (the “Services”) provides the Customer with Internet access and the service features that are part of the service grouping selected by the Customer. Business Unmanaged High Speed Internet Service is generally described at https://www.telus.com/en/business/small/internet (the “Services website”) as may be updated from time to time.
4. On-line Registration
During the registration process for the Services, the Customer may be required to indicate acceptance of an on-line TELUS Internet Services Account Agreement. These Service Terms supersede, override and replace the terms of any such on-line agreement.
TELUS has the right to amend these Service Terms at any time. However, TELUS will use commercially reasonable efforts to notify the Customer, by email or other means, of any such amendments before such amendments become effective. Each time the Customer uses the Services reaffirms the Customer’s acceptance of the then-current version of the Service Terms. If the Customer does not agree to any amendment to these Service Terms, the Customer must immediately cease any use of the Services and notify TELUS of termination in accordance with the Agreement.
6. Customer's Account
The Customer represents and warrants that it possesses the legal right and ability to enter into the Agreement as it relates to the Services and use the Services in accordance with these Service Terms.
As the Services account holder, the Customer is solely responsible and liable for any and all activities that occur under the Customer’s account, including all activities of any sub-account holders. The Customer is responsible for maintenance of all passwords related to its account. The Customer is also responsible for maintaining the confidentiality of its account and all passwords related to its account. The Customer shall immediately notify TELUS of any unauthorized use of the Customer’s account or any passwords related to its account or of any other breach of security, and shall provide assistance to TELUS, as requested, to stop and/or remedy any breach of security.
7. Customer Information
The Customer shall provide true, current, accurate and complete customer information as prompted by TELUS’ registration processes or as otherwise requested by TELUS or its agents and the Customer shall promptly notify TELUS of any changes to this information as required to keep it current, complete and accurate.
The Customer consents to the collection, use and disclosure by TELUS and its agents of the Customer’s personal information collected in connection with provision and/or use of the Services (whether previously collected or to be collected) solely for the purposes identified in the TELUS Privacy Commitment published at https://www.telus.com/en/about/privacy/commitment (the “TPC”), if applicable to the Customer.
The Customer expressly consents to the collection, use and disclosure by TELUS and its agents of the Customer's information, content and materials (including personal information) to the extent such collection, use and disclosure is authorized under paragraph 2 of this sub-section 7 and paragraph 3 of sub-section 18.
8. Billing and Payment
The Customer agrees to pay all fees and charges incurred (and applicable taxes) which relate to the provision and/or use of the Services through its account in accordance with the rates and charges specified in the Order Details. Fees are non-refundable, except as otherwise explicitly provided in these Service Terms.
9. Service Limitations
The Customer must ensure that its equipment and software meet the current minimum system requirements specified by TELUS as being necessary for access to the Service. TELUS shall post such minimum system requirements on the Services website or otherwise notify the Customer of such requirements. Such requirements may change from time to time, without notice, in TELUS' sole discretion.
The Services are subject to the availability of suitable equipment and facilities and consequently all service plans and features are not available at all locations. Final confirmation of availability of the Services cannot occur until the Services equipment is installed at the Customer’s premises.
The Customer is not permitted to operate an email, web, news or other similar server through its Services account, except where such use is expressly permitted under the Customer's service plan.
Reverse engineering of the Services is not permitted. This means that the Customer cannot have a higher upload than download speed.
TELUS does not guarantee that the Services will operate with all equipment or software, including all Internet applications and appliances.
Signal range and penetration of the wireless capabilities of the Services will depend on factors such as the number and density of walls and ceilings in the networked area and the distance between the high speed wireless gateway and the Customer's computer(s). The wireless gateway may be susceptible to interference from other devices such as cordless phones, microwave ovens and electric motors.
When using the wireless capabilities of the Services to access the Internet or any other online network or service, there are certain risks that may allow other service users or Internet users to gain access to the Customer's computer system or Services account. The Customer should take all appropriate security precautions when using such wireless capabilities including encrypting its network, installing a firewall and an anti-virus solution, selecting secure passwords, allowing only pre-approved computers and users on its network, and disabling computer file sharing capabilities when moving its computer outside of its home/office network. TELUS shall not be responsible or liable for any claims, damages, losses or expenses relating to use or misuse of the wireless capabilities of the Services including those resulting from the Customer's use of file sharing, print sharing or other functions that may allow others to gain access to the Customer's computer, network or the contents of its transmissions.
10. General Practices and Limits
TELUS may establish general practices and limits concerning use of the Services, including the maximum size of any email message that may be sent from or received by a Services account, the maximum disk space that will be allotted on TELUS’ servers on the Customer’s behalf, the maximum amount of data that may be sent from or received by a Services account and the maximum number of days that email messages will be stored on TELUS’ servers. Such general practices and limits shall be posted on the Services website or otherwise made available to the Customer. The Customer shall comply with all such general practices and limits which may differ for different portions of the Services and may be set at different levels for different users based upon factors that may be determined in TELUS’ sole discretion. TELUS has the right to change these general practices and limits at any time, in its sole discretion, with or without notice. If the Customer violates such practices or exceeds such limits TELUS may suspend, restrict or terminate the Customer’s account, remove any content, information or materials from TELUS’ servers, or impose additional charges (additional charges are described on the Services website).
Installation options available for the Services will depend upon the Customer's location and service plan. Details regarding available installation options, including applicable fees, are posted on the Services website.
The Customer authorizes TELUS, its employees, agents, contractors and representatives to enter the Customer’s premises and access the Customer’s equipment and software for the purpose of installing, maintaining, inspecting, repairing or removing any equipment or software as reasonably required for the provision of the Services. Access to the Customer’s premises will be at a time that is mutually convenient for the Customer and TELUS.
The Customer shall comply with the terms of the quick install guide included on the TELUS install wizard CD, where applicable.
12. Customer Equipment and Software
The Services must be connected to a suitable network interface card ("NIC") installed at the Customer’s premises. If the Customer is supplying and installing the NIC, the Customer must install the NIC prior to the installation of the high speed modem, or wireless gateway, as applicable. Alternatively, if the Customer purchases the NIC along with installation of the NIC from TELUS when ordering the Services, the Customer must ensure that there is a suitable free NIC slot available in the Customer’s computer prior to arrival of the TELUS installer at the Customer’s premises. TELUS will not remove NICs from or rearrange NICs in the Customer’s computer.
The Services may interrupt the functioning of some home or business security systems which use the same phone line(s) as the Services. The Customer agrees that TELUS is not responsible for any such problems or interruptions. The Customer is responsible for ensuring that the Customer’s premises are appropriately wired to ensure proper functioning of any home or business security systems, prior to installation of the Services.
Except as otherwise explicitly stated in these Service Terms, TELUS is not responsible for the installation, operation, maintenance or support of any equipment or software owned or used by the Customer, including any equipment or software used in connection with the Services.
13. Software Supplied by TELUS
Any and all software and related documentation that forms part of the Services or that is supplied by TELUS, its agents or representatives for use in connection with the Services (the “Software”) is protected by applicable intellectual property laws, remains the sole property of TELUS or its suppliers and is supplied subject to these Service Terms, including the disclaimers and limitations of liability herein, and the terms of any applicable Software license made available to the Customer by TELUS. Unless otherwise authorized by TELUS or in the applicable Software license, the Customer shall not (a) copy, modify, rent, lease, loan, sell, assign, sublicense, grant a security interest in or otherwise transfer any right or interest in the Software; (b) distribute, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover the source code of the Software; (c) remove any proprietary notices or labels on or in the Software; or (d) allow any other person or entity to engage in any of the foregoing activities.
14. Smart Hub (Hardware) Supplied by TELUS
The Customer may receive a TELUS wireless Smart Hub device as backup for Office Internet services for use by the Customer at the Service Address specified in the Order Details. The Smart Hub device can accommodate a maximum of 3 Wired LAN connections and up to 32 Wireless LAN Connections. A TELUS router is required in order to use the Smart Hub device.
The Smart Hub device is not recommended for use with a non-TELUS router as the device does not support a bridge mode configuration option or functionality. Performance of Internet service connectivity on the Smart Hub device will be subject to wireless signal strength at the location of the Smart Hub device
The Smart Hub device forms part of the Service components or equipment. The Customer will install the Smart Hub device in accordance with instructions from TELUS.
The Customer agrees to pay TELUS the lesser of $149.99 or TELUS’ then current fee (and applicable taxes) for the Smart Hub device, unless another amount is otherwise specified in the Order Details. The Customer agrees to pay all fees and charges incurred (and applicable taxes) for incremental usage in accordance with the Wireless Backup Smart Hub plan specified in the Order Details.
If the Customer terminates a Business Freedom bundle that included a Smart Hub device within the first six (6) months of the Term, the Customer must pay TELUS, TELUS’ then current fee for the Smart Hub device.
The Customer is responsible for any repair or replacement costs if the Smart Hub device is repaired, moved, or modified by any person not authorized by TELUS, is damaged by causes external to the Smart Hub device or is abused, neglected or improperly stored or operated, and shall indemnify TELUS for any third party claims arising from or based on any such repair, move, modification or damage.
TELUS is not responsible for interruptions in the Service caused by any unauthorized relocation, modification or repair of the Smart Hub device.
The Customer should contact the Services Help Desk in the event of an Internet service outage.
The Services Help Desk will provide telephone and email assistance on a commercially reasonable efforts basis, via the telephone number and email address and during the hours specified on the Services website. Assistance is limited to the Customer's problems using the Services and may exclude problems related to certain equipment and software, as specified by TELUS, in its sole discretion. Charges may apply to certain non-standard support services, as specified by TELUS. TELUS cannot guarantee the resolution of any particular problem or Services interruption.
From time to time TELUS may email updates and notices regarding the Services to the Customer.
TELUS will provide on-site support (including, at TELUS' option, repair or replacement of equipment that is defective in material or workmanship) for all TELUS-owned equipment.
The access numbers used by the Customer’s modem to connect to the Services may be telephone numbers that result in additional and/or long distance charges being billed to the Customer. The Customer is solely responsible for determining whether the access numbers the Customer is using are subject to any additional and/or long distance charges and the Customer agrees to pay all such charges, including those that may be billed to the Customer by a third party. Information concerning additional and long distance charges is available on the Services website.
17. Acceptable Use Policy
The Customer shall at all times comply with the TELUS Acceptable Use Policy (the "AUP") published at http://www.telus.com/aup. TELUS may change the AUP at any time, in its sole discretion, and publishing the changed AUP at http://www.telus.com/aup will be sufficient notice of the changes to the Customer.
18. Proprietary Rights
Content, including text, software, music, sound, photographs, video, graphics or other material accessed through the Services or the Internet is protected by applicable copyrights, trademarks, patents, trade secrets and/or other proprietary rights and laws.
TELUS does not claim ownership of information, materials, software or other content (collectively, the “Content”) that the Customer posts, uploads, inputs, provides, submits or otherwise transmits to TELUS or any third party, using the Services. However, by posting, uploading, inputting, providing, submitting or otherwise transmitting the Content to TELUS or any third party, using the Services, the Customer has thereby granted TELUS a royalty-free, non-exclusive license to use, copy, distribute, transmit, display, edit, delete, publish and translate the Content to the extent reasonably required by TELUS to provide the Services to its customers or to ensure adherence to or enforce these Service Terms.
Except where otherwise specified by TELUS, email addresses, IP addresses and web page addresses assigned to the Customer by TELUS remain the property of TELUS at all times.
19. Compliance Measures
TELUS has no obligation to censor or monitor use of the Services by the Customer or any third party, including any obligation to censor or monitor any content, material or other information sent, received or accessible through the Services or the Internet. However, TELUS has the right to, without notice, monitor use of the Services and monitor, review and retain such content, material or information if TELUS believes in good faith that such activity is reasonably necessary to provide the Services to customers, ensure adherence to or enforce the terms of the Agreement and these Service Terms, comply with any laws or regulations, respond to any allegation of illegal conduct or claimed violation of third party rights, or protect itself or others.
If TELUS receives a complaint relating to use of the Services by the Customer, TELUS may, in its sole and absolute discretion and without notice or liability, investigate the complaint, restrict, suspend or terminate the account(s) involved and/or remove any content, information or materials from its servers.
TELUS may, without notice or liability, disclose to third parties any customer information or any content, information or materials associated with a Services account, if TELUS believes in good faith that such activity is reasonably necessary to provide the Services to customers, ensure adherence to or enforce the Agreement and these Service Terms, comply with any laws or regulations, respond to any allegation of illegal conduct or claimed violation of third party rights, or protect itself or others. To comply with any law, regulation, court order or other governmental request or order, TELUS may access, preserve and disclose any telecommunications related data or information associated with the Customer’s use of the Services. TELUS’ rights to disclose under this sub-section will prevail over the TPC.
20. Service Changes
In order to maintain or improve the Services or for other business reasons, TELUS may change the charges, features, email addresses and minimum systems requirements, the AUP, the TPC, any content on the Services website, and any other aspect of the Services at any time, without notice or liability, in TELUS' sole discretion.
All references to website addresses in these Service Terms shall also include any successor or replacement websites containing substantially similar information as the referenced websites.
21. Customer Service Plan Changes
The Customer may change the Office Internet service grouping that the Customer has subscribed for or selected, as specified in the Order Details, to another Services plan for business customers with higher or lower fees and charges, subject to the specific conditions and availability of the other Services plan, by submitting a request to TELUS via the contact information set out in the Order Details, and without any obligation to pay early termination charges. By continuing to use the Services after receipt of a bill or statement reflecting the change in the Office Internet service grouping requested by the Customer, the Customer is deemed to have accepted the new Office Internet service grouping.
22. Termination and Termination Charges
In addition to TELUS’ rights in the Agreement, TELUS may terminate the Services at any time by giving at least thirty (30) days advance notice to the Customer, in which case the Customer shall not be required to pay any termination charges and TELUS will refund any amounts prepaid by the Customer for the provision of Services after the termination date.
TELUS shall have no responsibility to notify any third party including, any third party providers of services, merchandise or information, of any suspension, restriction or termination of the Customer's account. If the Customer's account is terminated, TELUS shall have no obligation to forward any unread or unsent messages to the Customer or any third party or to maintain any messages, information or other content related to the Customer's account and the Customer acknowledges that all such messages, information and content may be immediately deleted. Without limiting the generality of the foregoing, upon termination of the Customer’s account, all email and web page addresses related to its account may be immediately deleted and/or reassigned to other customers. TELUS' policies regarding handling of customer emails upon suspension and termination of customer accounts can be found on the Services website.
The Customer shall return any TELUS-owned high speed modems, wireless gateways, and associated components to a TELUS approved depot within fourteen (14) days of termination of its Services account, unless otherwise directed by TELUS. If the Customer does not return such equipment in accordance with the foregoing, if such equipment is returned damaged, or if the Customer has assigned, encumbered, sold, transferred or leased such equipment, the Customer shall pay the then in effect charge, plus applicable taxes. The location of TELUS approved depots can be obtained by contacting TELUS via the contact information set out in the Order Details.