Troubleshooting for TELUS Business customers: Problems when travelling with your Business mobile phone

Visit

www.telus.com/businesstravel

to confirm mobile network coverage in your travel area(s).

If you are having trouble using data – or if sending/receiving picture and video messages, including instant messaging (e.g. iMessage or WhatsApp) isn’t working – data roaming on your device may be switched off.

Data roaming is typically in your mobile device’s settings. To enable data roaming on your device, use the following instructions for common devices or find your device-specific instructions on our

mobile device support page

.

Restarting your phone causes its software to reload, which can fix some problems. To restart your device, use the following instructions for common devices or find your device-specific instructions on our

mobile device support page

:

If you are having trouble using data – or if sending/receiving picture and video messages, including instant messaging (e.g. iMessage or WhatsApp) isn’t working – then you may have a data block active on your device. 

There are a few different way to manage data blocks:

TELUS automatically steers your mobile connection to the roaming partner that should offer the best possible service experience based on your location. However, sometimes you may find that the specific roaming operator is not offering a strong enough signal at a given time due to various reasons (e.g. specific geography is blocking the signal, network congestion, etc).

If there is a specific mobile network operator you want to always stay connected to, you may access the mobile network settings on your device to manually select your mobile network for roaming.

When you get back to Canada, ensure you turn your network selection back to automatic to resume your normal service experience. To manage your device’s network operator, use the following instructions for common devices or find your device-specific instructions on our

mobile device support page

.