TELUS Secure Business mobile app or web portal

You can use your TELUS SmartHome mobile app to do the following:

Learn how to use the basic features within your TELUS SmartHome mobile app. You can also take a virtual tour of the app at any time.

In addition to the TELUS SmartHome mobile app, there is also a SmartHome & security web portal. You can use your SmartHome & security web portal to do everything you can on your TELUS SmartHome application, and more:

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On your mobile app, any sensors that are currently open will be bypassed when you arm your system. To see a list of all the sensors that are active or open, check your panel card.

Your TELUS SmartHome Security system makes it easy to set up alerts letting you know when a user accesses your home. These can be set up in several ways – always know when your kids are home safely from school, or ensure your dog-walker has arrived on time. Additionally, you can create no-show alerts. These are ideal for regular service providers like landscapers or cleaners. Get notified when they arrive and when they leave, as well as one if they fail to arrive.

There are several other types of alerts you can create for smart access control, including Geo-Services alerts which lets you know if you've left home without arming your security system, or locking your doors. When you receive one, you can simply secure your home remotely through your TELUS SmartHome mobile app.

Have you ever left your home, and questioned whether or not you locked your front door? It happens to all of us at some point or another. Fortunately, your TELUS SmartHome Security system allows you to set reminders, so you’re never in doubt again. A reminder based on your schedule or location ensures that you always keep your home safe and secure. Here's how to set up reminder that lets you know if you forget, and enables you to secure your home remotely with one tap on your phone.

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Managing Notifications in the SmartHome App

Managing Notifications in the SmartHome Portal

Your TELUS SmartHome Security system allows you to grant unique user codes for family and trusted guests. These codes securely allow your visitors the freedom to come and go without sacrificing security or control. Each code is unique and works only during the times you assign. For example, the dog walker can come and go during weekdays between 12pm and 2pm. On the other hand, your long time, trusted neighbour can get access to your home anytime in case there's an emergency. You can also create user codes which expire, perfect for those weekend-only houseguests.

You can create new users and access codes on the mobile app and SmartHome web portal.

The door lock has evolved and gone keyless. Forgot your keys? Having guests over while you’re away? No problem! Through the use of access codes, your locks will work together with other devices to allow your family and guests secure access to your home. Lock or unlock the door from anywhere right from your smartphone.

Consider the common scenario of a service appointment scheduled at your home "between 11am and 3pm". You can take time off from work, or with your TELUS SmartHome Security system, you can get on with your busy day. When your service person calls your mobile phone, remotely unlock the front door and disarm the security system so they can get to work. Additionally, you can access a live video feed of your home’s interior to ensure the job is going as planned. Then, when they leave, simply re-arm the system and lock the front door.

Learn how to manage emergency contacts, phone number and verbal password on

telus.com/SmartHome-EmergencyContacts

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You can manage multiple SmartHome accounts or systems with one SmartHome app. This is useful if you use or share a family member’s accounts in a different home for example, or if you have another home or secondary residence where you may have SmartHome.

On Android or iOS:

On Android or iOS:

On iOS, you can also toggle between multiple accounts by taping the system name displayed at the top of your home screen on the SmartHome app. You’ll then be able to select the system name for those that you have linked when the list of systems appears.