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TV
OPTIK TV
OPTIK TV (Android) / Espace client (iOS) account
Welcome kit

Welcome kit

Not applicable to Quebec

Please note, this service is not available in Quebec.

Related articles

  • Prepare for your OPTIK TV installation
  • PIN to lock OPTIK TV rentals
  • Set-top box warranty
  • Requirements for viewing 4K content on OPTIK TV

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Getting started

  • Prepare for your OPTIK TV installation
  • PIN to lock OPTIK TV rentals
  • Welcome kit

Learning

  • Requirements for viewing 4K content on OPTIK TV

Troubleshooting

  • Set-top box warranty

Getting started

  • Program your remote for OPTIK TV
  • Channel management
  • Customize Channel Guide
  • Subscribed channel view for OPTIK TV
  • Favourites list for OPTIK TV
  • Stingray
  • Enable TELUS Internet and Optik TV with Easy connect
  • Purchase an additional or replacement remote

Learning

  • Check available PVR space
  • Record an episode or series on OPTIK TV
  • Cancel scheduled recordings on OPTIK TV
  • Modify your previous channel settings
  • Adjust the picture size and shape (aspect ratio) on your TV
  • Parental controls on OPTIK TV

Troubleshooting

  • Delete recordings on OPTIK TV
  • Reboot your Digital Box
  • OPTIK TV error messages
  • Remote Control issues
  • Digital box not working
  • Blank channels
  • Problems with TV video signal
  • Freezing / Choppy image (wireless)
  • Freezing / Choppy image (wired)
  • HDMI troubleshooting

Getting started

  • Watch your recordings
  • Watch On Demand
  • Access apps
  • Descriptive Video
  • Order On Demand movies via Own on OPTIK
  • Closed captioning on OPTIK TV
  • Onscreen guide from OPTIK TV explained
  • ICI TOU.TV on OPTIK TV
  • Optik TV Home Screen feature
  • The Weather Network App on Optik TV

Learning

  • 4K Wireless digital box
  • 4K programs available on OPTIK TV
  • Browse TV On Demand and Kids Zone for free
  • OPTIK TV Restart feature
  • OPTIK TV Trending Now feature
  • Order a Pay Per View (PPV) event via OPTIK TV
  • Pause, Rewind or Fast Forward live OPTIK TV
  • Search the Interactive Program Guide on OPTIK TV
  • HDR (High Dynamic Range) explained
  • How to change your OPTIK TV digital box name

Troubleshooting

  • Guide visible but no video
  • Lost recordings
Contact support

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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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TERRITORIAL ACKNOWLEDGEMENT

The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
About Us
Careers
Investors
The Network that gives back
Sustainability
Accessibility
TELUS Service Status
Order Status
Security
User Terms
Privacy / Cookies
Wireless Code, Simplified
Policies and Disclosures
TELUS & CRTC Wireless Code
Small Business
TELUS Health
Agriculture
Medium and Large Business
Our Impact
LinkedinTwitterFacebookInstagram
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