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Cancel an account or service

How to make a request to cancel an account or a service

If you wish to proceed with an account or service cancellation, the fastest and easiest way is to do so by logging into your My TELUS profile and filling out a Business Service Request to that intent.

You can learn more in our Business Service Request FAQ.

You can also contact us.

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  • How to manage your account online
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  • How to manage your account online
  • Cancel an account or service
  • Change your billing address
  • Make a legal name change
  • Transfer business ownership
  • How to escalate your existing concern
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  • Manage your bill notifications
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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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TERRITORIAL ACKNOWLEDGEMENT

The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.

About Us
Careers
Investors
The Network that gives back
Sustainability
Our Impact

Accessibility
TELUS Service Status
Order Status
Security

User Terms
Privacy / Cookies
Wireless Code, Simplified
Policies and Disclosures
TELUS & CRTC Wireless Code

Commercial Business (101+)
TELUS Health
TELUS Agriculture

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