Understanding roaming charges on your Business bill
Learn about how roaming charges will appear on your bill if you are using Easy Roam, a Roaming Pass or roaming pay-per-use rates.
Usage charges
Easy Roam will always appear on your monthly bill under Add-ons as a free service. It is free to have on your account and the charges only activate when you travel and use your mobile device.
When Easy Roam is activated in an eligible destination, the total daily charges will appear under the Usage charges section of your monthly bill:
The US per day fee will appear as Easy Roam US with the total number of days that Easy Roam was used and the total amount of daily charges
The International per day fee will appear as Easy Roam INTL with the total number of days that Easy Roam was used and the total amount of daily charges
The total Easy Roam charges on your bill may be less than the number of days used multiplied by the daily fee amount (e.g., $12 or $15). This will only happen if you reach the bill cycle cap on Easy Roam charges of $240 (US) or $300 (International).
Visit the Easy Roam FAQ page for more information about the monthly bill cap on Easy Roam charges.
Airtime details
The record of each daily Easy Roam charge also appears in the Airtime details section of your bill. The date and time that each daily Easy Roam fee was activated will appear in your list of call history as 99999 ROAM/VOY along with the amount of the daily Easy Roam charge (e.g., $12 or $15).
If you called destinations outside Canada or the country in which you were located when the call was made, then the pay-per-use charges for these calls will appear as additional roaming airtime charges as their own line item that is separate from the Easy Roam charges. This also applies if you called any other phone numbers that are not included in Easy Roam.
Your roaming pass will appear in the Add-ons section of your monthly bill. If your usage exceeds the included minutes, messages or data included in your roaming pass, roaming overage charges will appear in the Usage charges section.
30-day roaming passes are valid for 30 days from the day of purchase and will expire at 11:59 pm MST. Roaming pass fees are charged in full on the bill cycle they were purchased on, and the charges are not prorated if you have the pass removed from your account by an agent before it expires
You may have additional usage charges if your roaming pass has expired after 30 days while you are still traveling. If your pass has expired, you will be charged the applicable pay-per-use rates unless you purchase a new pass
You may have additional usage charges if you incurred pay-per-use charges during your trip before adding a travel pass
Outgoing SMS messages that exceed what’s included in your pass are charged as 1 SMS = 160 characters. Incoming SMS is free
International travel charges may take up to 90 days to appear on your bill
US data is charged by the MB and is prorated to the closest KB. International Data is charged by the MB and is prorated to the closest 20KB
If you use your device without any travel coverage, any pay-per-use minutes, outgoing messages and data will appear in the Usage charges section of your monthly bill.
Calling minutes, messages or data used while traveling are not deducted from your monthly rate plan allotment
International travel charges may take up to 90 days to appear on your bill
US data is charged by the MB and is prorated to the closest KB. International Data is charged by the MB and is prorated to the closest 20KB
Incoming SMS is free
Outgoing SMS is charged as 1 SMS = 160 characters. Search your travel destination at telus.com/businesstravel to confirm the applicable pay-per-use rates
Easy Roam, Canada-US plans and roaming passes do not cover you on cruise ships or in-flight. Usage on cruise ships or in-flight will be charged at $0.60 per text, $7.00 per minute and data usage is charged per MB according to satellite pricing (varies).
We recommend turning off all data while on a cruise ship.