Troubleshoot noise, static or radio interference on your Office Phone line
Follow these steps to help you determine the cause of the issue with your phone line.
If the issue is on a single phone set, then you need to identify if the noise is being caused by the phone set, the phone jack or the phone cable. Try the following steps then check if the noise goes away:
Connect a different phone to the original jack. If the noise goes away, then the issue is with your phone set and it will need to be replaced
Try a different phone cable. If the noise goes away, then the issue is with your cable and it will need to be replaced
Connect the phone set to a different jack. If the noise goes away, then the issue is with the jack and can be fixed by contacting us to request a technician
If recent changes were made in the business location, remove any newly installed devices from the jacks and retest. If the noise persists, continue to step 2
Unplug all equipment from every phone jack including fax machines, modems, splitters, etc.
Leave everything unplugged for at least 60 seconds
Plug in your most basic phone, preferably a corded one
Check for any noise, static or radio interference
If noise is still there, please contact us to request a technician. If the noise goes away, continue to reconnect other pieces of equipment one at a time and check for noise, static or radio interference after each addition. If the issue returns, unplug the most recently connected piece of equipment from the jack. This equipment is likely causing the problem and will need be checked or replaced
Note: If you start hearing noise when you reconnect the internet modem to the jack, that indicates that the phones are not properly shielded from the internet signal. In this case, please contact us to request a technician to install a Pots splitter device.