The terms in this section, called the “service terms”, apply to a group of services or a specific service within a group.
Tier | Bandwidth Plans (Maximum aggregate WAN throughput) |
TELUS Network as a Service - Enhanced | 10Mbps 30Mbps 50Mbps 100Mbps 200Mbps 350Mbps 500Mbps 1 Gbps |
TELUS Network as a Service - Premium | 10Mbps 30Mbps 50Mbps 100Mbps 200Mbps 350Mbps 500Mbps 1 Gbps |
Feature | Description |
TELUS Network as a Service – On-Site Spare CPE | An on-site spare to reduce repair time for failures due to a defective CPE. |
TELUS Network as a Service – Full Redundancy (High Availability Site) | Two devices deployed at a service location to create a High Availability service location. If the primary uplink/CPE fails all the traffic will failover to the other device. |
TELUS Network as a Service - Gateway | A gateway connecting a service location to TELUS’ MPLS Network or to hosted services in a TELUS data center such as TC2. |
TELUS Network as a Service - Cloud Security Gateway | The Cloud Security Gateway connects a service location to TELUS' cybersecurity services. |
TELUS Network as a Service – Consulting Option | Additional installation services or professional service support, defined at the time of purchase for an additional one-time charge. |
Service | Measure | Standard | Threshold | Total Outage = Credit Amount |
TELUS Network as a Service – Standard Availability | Service Availability | 100% 7 days x 24 hours | 99.90 % | ≤ 0h 43 mins = 0% of monthly fixed charge; > 0h 43 mins = 20% of monthly fixed charge; > 15hrs 6 mins = 40% of monthly fixed charge; > 29hrs 30 mins = 60% of monthly fixed charge; > 43hrs 54 mins = 80% of monthly fixed charge |
TELUS Network as a Service – High Availability | Service Availability | 100% 7 days x 24 hours | 99.99 % | ≤ 0 hrs 4 mins = 0% of monthly fixed charge; > 0 hrs 4 mins = 20% of monthly fixed charge; > 0 hrs 43 mins = 40% of monthly fixed charge; > 15 hrs 6 mins = 60% of fixed monthly charge; > 29 hrs 30 mins = 80% of fixed monthly charge |
Month of service period at which the cancellation occurs | % of monthly charges for remaining service period after cancellation |
0-24 months | 100% |
25-60 months | 50% |