EContract
Optional Feature | Description |
Post-Installation Optimization Survey | An on-site active survey detailing RF coverage, signal strength and network health |
RADIUS Authentication | A network protocol enabling central user authentication |
Inside Cabling Assistance | The identification and installation of in-building cabling required to provide the service |
High Availability | The implementation and configuration of two identical hardware devices, one which functions asa primary and the other which functions as an active standby |
Additional SSIDs | The implementation of additional public and/or private Wi-Fi networks configured for either medium or high density environments (beyond the included 4) |
Project Management Services | Additional project management services to support change requests or custom deployments initiated by you |
Item | Indicator | SLO |
Premise Equipment | Mean Time to Repair (MTTR) | Next Business Day* |
Standard Service Requests | Reponses | 4 Business Hours** |
Standard Service Requests | Service Request Completion | 90% completed by end of Business Hours** on the Business Day following submission of the request |
Dashboard Availability | Available Schedule | 7x24 including holidays |
Dashboard Availability | Available Target | 99.9% |
Contracted Service Period (months) | % of fixed monthly charges for remaining service period |
0 – 24 months | 100% |
25 – 60 months | 50% |