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You're currently in Business Support. For help with a consumer service, visit our
Personal Support page.
Business Support
Make a 3-way call on your office phone
Make a 3-way call on your office phone
Step-by-step instructions for making a 3-way call, plus pricing information
Add a third party to your call
Ask your first caller to hold
Press your receiver, link or flash button for one second
Listen for three short beeps, followed by a dial tone
Dial the number of the third person
When he or she answers, press your receiver, link or flash button to establish your three-way connection
If the third person's line is busy or there is no answer, press your receiver, link or flash button twice to return to the person on hold
If one of the people you have called hangs up you can continue to talk with the other caller. Everyone is disconnected when you hang up
Notes
:
The initiator of a 3-way call will be billed for all applicable long-distance charges
If 3-Way Calling is not part of your Home Phone package, it will cost $3 per use up to a maximum of $15 a month
If you need more help using 3-Way Calling, call the Calling Features Helpline at 1-800-663-8131 and follow the voice prompts.
Troubleshoot 3-Way Calling
Your account may have a pay-per-use block on it. This will prevent you from using any features that are pay-per-use.
Log in
to your account and check whether you have a pay-per-use block added. You can
contact us
to get this block removed
If it appears the problem is with your telephone, consider getting it checked where you purchased it
From the front of the phone, check for any buttons marked link or flash. You should use those buttons to start a 2-way call
Try unplugging the power adapter of the telephone, and plug it back in again
If more than one telephone is available in the home, try making a 3-way call from each handset
If it appears the problem is with your phone, consider getting it checked where you purchased it
Downloads
Calling Features user guide
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