Note: It’s important to reboot your equipment in this specific order.
Restart your modem
Once your modem is back online, locate your Optik TV digital set-top box (STB)
Disconnect the power cord from the back your digital box
Wait 2 minutes
Reconnect the power cord to the back of your digital box
The digital box will reboot, which may take a few minutes. The box will be ready once both the Link and Power lights are on
Ensure you are able to watch Live TV
Move on to any other digital boxes in the location and repeat steps 3 - 7, as needed
If the process does not work as expected, please contact a TELUS Business Representative.