How to escalate your existing concern

Contact information for TELUS Management Team to escalate issues and concerns

Process for escalating as a TELUS Business Customer

We’re deeply motivated to do what’s best for our TELUS Business customers by ensuring that your concerns are addressed.

We try our best, but sometimes we don’t get things right. If you have contacted us and still have unresolved inquiries, please request a call back by completing our Escalation Contact Form or request a phone call from a member of our management team. The steps below will provide you with information on how to speak with our escalations team regarding an unresolved concern.

When to escalate your concern

We’ve put this escalation process in place to ensure that our customers are always heard and that no concern goes unresolved.

If you have already spoken to one of our team members and are not satisfied with the outcome, you can use the process outlined below to get in touch with our escalations team.

How to escalate your concern

Escalation Contact Form

Complete our Escalation Contact Form and a TELUS Management Team member will contact you to resolve your concern.

Call Us

Start by giving us a call

  1. You’ll be directed to OUR automated messaging system. Please say “speak with an agent"
  2. You will be prompted for more information. Please indicate the reason for your call such as "mobility issue" or "billing issue".
  3. From there you will be placed in the appropriate queue to speak with a team member.
  4. Once connected to the team member, you can let them know that you have an unresolved issue, and ask to speak to the escalations team.

Did this article solve your problem?

Search Support