Approving Access

The account owner determines the account privileges of all members and the account manager can oversee these privileges (with the exception of the owner's account rights). They may both grant access to new users, modify a user's privileges or terminate a user's access.

To approve access, follow these steps:

1. Log in to your My TELUS
2. Select My Profile
3. Under My Accounts, select Add, remove or manage subscribers
4. On the insert featuring all pending access requests, select Set Up Access on the requests you wish to approve, as seen below:
5. Assign a role to the user, as seen below. This will control the user's range of privileges on the account. Learn more about user privileges
6. Assign phone numbers
   Note: It is optional to assign a phone number to a manager. However, it is mandatory to assign at least one phone to a member, as this determines what phone(s) the member will be able to access on My TELUS.
7. Select Confirm Access or Decline Access, as seen below:

Note: If you would like to cancel an account or service, please contact us.