Skip to content
Skip to search
Personal
Small & Medium Business
Health
Agriculture & Consumer Goods
Social Impact
Support
Support
Support
EN
BC
Mobility
Internet & TV
Phone
Security
Managed IT
Holiday deals
Cart has 0 items
Cart
My TELUS user roles
How roles and responsibilities determine account access
Depending upon your type of TELUS Business account, you may see different account management options when you
log in
.
Note
: Account members can't make changes to their overall account, plans or services. They can see information about their own phone number only.
Roles and responsibilities
Manager
The account manager is authorized to oversee the account. Managers can:
Access the link on the
My Profile
page for the
Manage account users
page
View all pending requests
Set up/decline access
See user table with all existing active linkages
Change access levels for managers and members
Assign phone numbers to managers and members
Remove access for managers and members
View and pay bills
Member
Account members can:
View their own account activity
Make some changes to their own phone (such as updating the number)
Note
: Members do not have access to the
Manage account users
page.
Did this article solve your problem?
Yes
No
Related articles
Reset your Personal Identification Number (PIN)
Forgot your account PIN? No worries! You can reset it on My TELUS anytime.
Change your billing address
Learn how to change your TELUS Mobility or TELUS Business billing address using My TELUS.
Set up pre-authorized payments with My TELUS Bill Analyzer
Learn how to configure pre-authorized payments through Bill Analyzer
Add a credit card or bank account in My TELUS Bill Analyzer
Learn how to add a credit card or bank account to My TELUS Bill Analyzer to pay your monthly bill
Learn about accessibility at TELUS